Senior Dispensary Pharmacy Tech

Ayr Wellness•Glen Allen (Short Pump), VA

23h

About The Position

The Senior Pharmacy Technician is a lead member of the dispensary team, supporting safe, compliant, and efficient dispensing operations in accordance with Virginia Cannabis Control Authority regulations, company policies, and the direction of the Pharmacist General Manager and Manager of Retail Operations. The role provides leadership in patient service, dispensary operations, workflow management, inventory control, regulatory compliance, and team development. Duties are performed within the scope of practice for Virginia registered pharmacy technicians under the supervision of a licensed pharmacist. The position supports patient intake and dispensing, maintains accurate patient and inventory records, coordinates daily floor operations, and helps ensure inventory accuracy and regulatory compliance. It also trains and mentors team members, supports cash controls and audits, and promotes a professional, welcoming patient experience. The work may involve exposure to dust, kief, cleaning chemicals, and fumes. Flexible workdays and times are required; alternative shifts, weekend days, and work past business hours may sometimes be required with little notice. The role requires frequent movement around facilities, operation of a CCTV system, computer, cell phone, GPS, and other equipment, communication with staff, visitors, and vendors, and frequent handling of items weighing up to 50 pounds. Compensation is $22.00 per hour.

Requirements

Current unrestricted Virginia Pharmacy Technician Registration.
High school diploma or GED required.
At least three years of experience in pharmacy technology, healthcare operations, inventory management, retail healthcare, or regulated dispensing.
Strong understanding of inventory control, inventory reconciliation, cash handling, documentation, and regulatory compliance.
Experience using pharmacy, dispensary, POS, inventory management, and regulatory tracking systems.
Strong communication, organizational, leadership, and problem-solving skills.
Ability to maintain confidentiality and professionalism.
Ability to pass required background checks and obtain required registrations.
Ability to work flexible days and times, including occasional alternative shifts, weekends, and hours beyond business hours with little notice.
Ability to remain stationary when required, move frequently around facilities, operate a CCTV system, computer, cell phone, GPS, and other equipment, communicate accurately with staff, visitors, and vendors, and frequently handle items up to 50 pounds.

Nice To Haves

At least one year of leadership, training, inventory lead, lead technician, or supervisory experience.
Experience in medical cannabis, specialty pharmacy, hospital pharmacy, or highly regulated healthcare environments.
Experience supporting audits, inspections, inventory programs, and quality assurance initiatives.
Knowledge of Virginia medical cannabis regulations and CCA requirements.
Experience leading patient-facing retail healthcare operations and inventory management programs.
Equivalent combination of work and education experience accepted.

Responsibilities

Provide exceptional care and service to patients.
Support patient intake, registration verification, and certification eligibility review.
Verify patient certifications and dispensing eligibility.
Enter and maintain accurate patient, dispensing, and inventory records in POS and inventory systems.
Retrieve approved products from inventory, complete compliant point-of-sale transactions, and coordinate online pre-orders and applicable pickup and fulfillment programs.
Resolve patient concerns and carry out service recovery, escalating issues to the Pharmacist-in-Charge and Manager of Retail Operations when appropriate.
Maintain strict confidentiality of patient information.
Monitor and coordinate daily sales floor operations, patient flow, operational readiness, and opening and closing procedures.
Verify readiness activities, including inventory preparation, supply stocking, cleanliness, and workflow readiness.
Serve as a lead technician and role model; coordinate daily priorities with management and support dispensary goals.
Maintain a clean, organized, professional, and welcoming dispensary; monitor cleaning schedules and sanitation procedures.
Perform daily inventory counts, cycle counts, and blind counts; assist with periodic inventory audits and reconciliations.
Perform daily replenishment and maintain accurate digital inventory and menu information across inventory, POS, and regulatory tracking systems.
Review product information, descriptions, pricing, inventory statistics, cost metrics, and system records for accuracy and compliance.
Assist with order intake, scanning, and backstock and sales-floor organization; maintain a secure vault and storage area and ensure products are secured at closing.
Flag quality issues through the appropriate reporting channel and ensure inventory adjustments and product movements comply with regulations.
Follow Virginia Cannabis Control Authority regulations, company SOPs, security requirements, and quality standards; maintain inspection readiness and accurate records.
Assist with regulatory inspections, audits, inventory reviews, and compliance assessments; escalate compliance concerns, discrepancies, or suspicious activity to management and the Pharmacist-in-Charge.
Support cash handling, drawer reconciliation, cash controls, and investigation and resolution of variances; promote accurate POS transactions and financial accountability.
Train, mentor, and onboard technicians and dispensary team members, including product knowledge and inventory management training.
Support communication and implementation of policies and procedures; lead shift huddles and briefings and educate staff about products, promotions, and operational initiatives.
Assess training needs, coach team members, promote engagement and accountability, and foster teamwork, continuous improvement, and compliance.