Senior Dispatcher (Cox Automotive)

Cox Communications•Cherryville, NC

1d•Remote

About The Position

The Senior Dispatcher assesses open service events and assigns an appropriate Service Provider to perform requested repairs. The role verifies dispatch authorization, communicates estimated arrival times and delays to customers and the manager on duty, and supports New Call/Follow Up Representatives with event issues, inbound overflow, and customer inquiries. The position also includes peer training and maintaining an above-average efficiency score and good attendance. The person must have been a Coordinator-Dispatcher II for at least one year. Other duties and projects may be assigned.

Requirements

High school diploma or GED certificate.
Two years of relevant experience.
At least one year as a Coordinator-Dispatcher II.
Advanced knowledge of Microsoft Office Suite.
Basic knowledge of diesel mechanics and customer profiles.
Ability to meet the role’s accountability, accuracy, collaboration, communication, customer service, attention to detail, interpersonal, organizational, problem-solving, self-motivation, and time-management expectations.
Must clear a pre-employment drug test.
Must be currently authorized to work in the United States for any employer, without current or future sponsorship; OPT, CPT, STEM/OPT, and visa sponsorship are not available.

Nice To Haves

Industry experience.

Responsibilities

Assess and assign open events.
Verify that proper authorization has been obtained before dispatching an event.
Assign an appropriate and nearby Service Provider to perform requested repairs.
Advise customers of estimated arrival times and follow their stated requirements.
Inform the manager on duty of arrival delays or repair problems.
Work with New Call/Follow Up Representatives to address problems as they arise.
Handle overflow of new inbound events.
Assist New Call/Follow Up Representatives as needed and as time permits.
Assist in resolving customer inquiries.
Provide peer training.
Maintain an above-average efficiency score and good attendance.
Perform other duties and projects as assigned.

Benefits

At least 6.67 hours of paid time off per month.
Seven paid holidays per calendar year.
Bereavement leave.
Time off to vote.
Jury duty leave.
Volunteer time off.
Military leave.
Parental leave.
Potential health care insurance, including medical, dental, and vision coverage.
Potential 401(k) retirement planning.
Potential sick leave, parental leave, flexible vacation/wellness days, and/or PTO.