Senior Director

Prodapt•Irving, TX

About The Position

The Engagement Leader – Transition & Transformation has end-to-end accountability for Prodapt’s Sales Planning and Incentive Compensation managed services engagement. The role owns customer relationships, transition from the incumbent provider, operating model design, global delivery governance, technology transformation, and long-term business growth. It combines executive engagement, consulting, transition leadership, operational excellence, and transformation in a single accountable owner. Prodapt is a specialized Connectedness industry technology partner providing consulting, business reengineering, and managed services to telecom and technology enterprises. It employs over 6,000 technology and domain experts across the Americas, Europe, India, Africa, and Japan.

Requirements

12+ years of enterprise consulting, managed services, or digital transformation experience.
8+ years leading Sales Performance Management, Sales Operations, Incentive Compensation, or enterprise SaaS engagements.
Proven experience leading at least two enterprise transition or transformation programs.
Experience managing global or offshore delivery organizations.
Experience working with Fortune 500 clients.
Bachelor’s degree in Computer Science, engineering, management, or a related field.
Expertise in Sales Planning and Incentive Compensation.
Knowledge of managed services and service transition.
Experience with operating model design.
Program and portfolio management skills.
Executive stakeholder management skills.
Financial and delivery governance skills.
Knowledge transition and business continuity skills.
Varicent ecosystem knowledge.
Risk, dependency, and vendor management skills.
Transformation and change management skills.

Responsibilities

Own the overall Sales Performance Management engagement from transition through steady-state operations.
Act as executive sponsor for customer stakeholders across Sales Operations, Finance, HR, IT, and executive leadership.
Lead due diligence, discovery workshops, and transition planning.
Develop and execute the transition strategy, including knowledge acquisition, shadow, reverse-shadow, cutover, hypercare, and stabilization.
Design the future-state operating model, governance framework, SLAs, KPIs, RACI, and delivery processes.
Lead offshore managed services teams and ensure service quality, productivity, and customer satisfaction.
Own executive governance, steering committees, QBRs, RAID management, and financial performance.
Drive technology modernization, automation, AI adoption, and continuous improvement initiatives.
Partner with the Varicent Solution Architect, Business Consulting Lead, Data & Integration Lead, and AI Lead to deliver transformation outcomes.
Build reusable delivery assets, delivery playbooks, and operational excellence frameworks.
Support presales, solution strategy, staffing, and practice development.