Senior Director, Training Delivery

Centene Corporation•Remote-FL, MO

1d•$134,600 - $249,000•Hybrid

About The Position

Provides strategic leadership for training operations delivered across a complex, heavily outsourced environment focused on healthcare member and provider experience. Establishes and governs a common operating model across multiple business process outsourcing partners to ensure scalable capacity, workforce readiness, consistent training quality, and measurable business outcomes. Creates enterprise standards, strengthens vendor accountability, and builds collaborative partnerships that deliver a consistent learner experience for both internal and external partners. Develop and execute an enterprise-wide training strategy that unifies internal teams and multiple BPO providers under a common operating model aligned with business priorities, healthcare client requirements, and operational performance goals. Establish scalable training governance strategies and decision rights, communication routines, reporting, and escalation processes that enable consistent learning and development oversight and accountability across all internal lines of business and partner organizations. Define readiness criteria and controls for new hire, upskill, cross-skill, launch, and change initiatives; partner with operations and workforce management to ensure trained resources are available when needed. Create standardized frameworks for trainer selection, development, calibration, certification, recertification, and ongoing performance management, including expectations for training leaders. Establish learning and development scorecards, training service-level expectations, key performance indicators, and review mechanisms that connect training execution to learner proficiency, speed to competency, quality, compliance, productivity, and client outcomes. Implement common observation, evaluation, audit, and calibration processes to reduce variation and maintain consistent facilitation, coaching, curriculum delivery, and learner support standards. Build collaborative relationships across a diverse line of business and service partner ecosystems while setting clear expectations, addressing performance gaps, sharing best practices, and holding internal and external partners accountable for corrective actions and sustained improvement. Lead cross-partner initiatives that improve efficiency, standardize practices, and strengthen the end-to-end learner experience based on agreed to performance metrics with the line of business partners. Provide concise, data-driven updates to senior leaders on learning and development capacity, readiness, quality, risk, partner performance, and recommended actions. Performs other duties as assigned. Complies with all policies and standards.

Requirements

Bachelor's Degree in Business, Education, Organizational Development, Healthcare Administration, Operations, or a related field or equivalent relevant experience required.
8+ years of progressive experience in learning, training operations, workforce readiness, contact center operations, or a related discipline, including leadership responsibilities required.
Demonstrated experience leading training organizations in outsourced or vendor-supported healthcare environments and governing standardized operating models across geographically dispersed teams required.
Deep expertise in training capacity planning, forecasting, workforce readiness, performance reporting, trainer certification, quality assurance, and leadership development required.
Strong knowledge of adult learning and vendor governance, with the ability to translate complex data into executive insights and influence stakeholders across organizations without direct authority required.
Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Sponsorship and future sponsorship are not available for this opportunity, including employment-based visa types H-1B, L-1, O-1, H-1B1, F-1, J -1, OPT, or CPT.

Nice To Haves

Master's Degree in a related field preferred.
Experience in regulated healthcare operations, enterprise learning and workforce technologies, relevant professional certification, and adult learning and vendor governance, with the ability to translate complex data into executive insights and influence stakeholders without direct authority preferred.

Responsibilities

Develop and execute an enterprise-wide training strategy that unifies internal teams and multiple BPO providers under a common operating model aligned with business priorities, healthcare client requirements, and operational performance goals.
Establish scalable training governance strategies and decision rights, communication routines, reporting, and escalation processes that enable consistent learning and development oversight and accountability across all internal lines of business and partner organizations.
Define readiness criteria and controls for new hire, upskill, cross-skill, launch, and change initiatives; partner with operations and workforce management to ensure trained resources are available when needed.
Create standardized frameworks for trainer selection, development, calibration, certification, recertification, and ongoing performance management, including expectations for training leaders.
Establish learning and development scorecards, training service-level expectations, key performance indicators, and review mechanisms that connect training execution to learner proficiency, speed to competency, quality, compliance, productivity, and client outcomes.
Implement common observation, evaluation, audit, and calibration processes to reduce variation and maintain consistent facilitation, coaching, curriculum delivery, and learner support standards.
Build collaborative relationships across a diverse line of business and service partner ecosystems while setting clear expectations, addressing performance gaps, sharing best practices, and holding internal and external partners accountable for corrective actions and sustained improvement.
Lead cross-partner initiatives that improve efficiency, standardize practices, and strengthen the end-to-end learner experience based on agreed to performance metrics with the line of business partners.
Provide concise, data-driven updates to senior leaders on learning and development capacity, readiness, quality, risk, partner performance, and recommended actions.
Performs other duties as assigned.
Complies with all policies and standards.