Senior Director, Technology Operations- Emerging Threats

Walmart • Bentonville, AR

5d • $130,000 - $338,000

About The Position

Walmart Marketplace is one of the fastest-growing U.S. e-commerce platforms. As we scale, protecting our customers, sellers, and brand through proactive risk management is essential. Our Seller Risk organization prevents bad actors from entering the ecosystem and monitors seller behavior throughout the lifecycle to maintain a safe, high-quality Marketplace. We are looking for a highly skilled Director of Emerging Threats to lead strategies that identify and mitigate new and evolving marketplace risks. This leader will shape Walmart’s risk posture, strengthen automated detection capabilities, and ensure we stay ahead of marketplace fraud and abuse patterns. What you'll do... The Senior Director of Emerging Threats will oversee programs that detect and mitigate complex seller risks across onboarding, identity verification, lifecycle performance, and global expansion. This role requires deep marketplace and sellers risk expertise, strong cross-functional leadership, and the ability to influence senior stakeholders. You incubate and lead a global team and collaborate with Data Science, Engineering, Business Development, Trust & Safety, Compliance, and Product to implement proactive risk strategies at scale.

Requirements

• 10+ years experience in marketplace risk, fraud, underwriting, trust & safety, or financial crimes.
• 5+ years managing high-performing teams of 10+ people.
• Deep expertise in analytics, specifically related to seller fraud, identity risk, counterfeit detection, and prohibited/restricted goods risks.
• Strong analytical and strategic problem-solving skills and prior experience in payments and marketplace risk management.
• Proven ability to influence senior leaders in fast-paced environments.
• Excellent written and verbal communication skills.
• Experience partnering with engineering and data science teams to translate policy into defining model cutoffs and flash fraud risk management
• Ability to navigate evolving global regulatory and compliance requirements.
• Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 7 years’ experience inproject management, program management, program operations, or related area.
• 9 years’ experience in project management, program management, program operations, or related area.
• 4 years’ supervisory experience.

Nice To Haves

• Experience in a large-scale marketplace or e-commerce environment.
• Background in machine learning–driven risk models and threat intelligence.
• Experience with global expansion risk or trust and safety frameworks.
• Ability to design early-warning systems for emerging threats.
• Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 6 years' experience in project management, program management, program operations, or related area.
• We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
• The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Responsibilities

• Lead Walmart Marketplace’s emerging-threat strategy across seller onboarding, ongoing monitoring, and enforcement.
• Identify and assess new fraud vectors, Identity, behavioral heuristics counterfeit risk, prohibited/restricted goods violations, misrepresentation, and coordinated bad-actor networks.
• Develop risk frameworks and early-signal detection strategies across the full seller lifecycle.
• Partner with Data Science and Engineering to build advanced risk models, automation, dashboards, and tooling.
• Establish risk appetite, governance processes, and performance health metrics with Trust & Safety, Partner with Compliance, on level II monitoring and Risk Oversight teams.
• Provide executive-level briefings on threat trends, risk tradeoffs, and recommended interventions.
• Serve as the Marketplace risk representative with external partners, including verification vendors, payment providers, and industry consortiums.
• Lead and develop a global team of threat analysts, investigators, and strategists.
• Drive continuous improvement in detection, prevention, and response capabilities.

Benefits

• At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
• Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.
• Tuition, books, and fees are completely paid for by Walmart.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees