OEM-Account Manager-Emerging Threats

Proofpoint

13d

About The Position

We are looking for a strategic Account Manager to own and grow the selected existing Emerging Threats customer base. Your mission is twofold: protect the core ARR through flawless renewals and drive NARR (New Annual Recurring Revenue) growth through aggressive upselling and cross-selling. You willbe the trusted advisor to security teams relying on our intelligence to protect their organizations.

Requirements

• Experience: 3-5 years in Account Management or Customer Success, ideally in Cybersecurity or deeply technical SaaS.
• Closer Mentality: Proven track record of carrying and exceeding a renewal and expansion quota.
• Technical Aptitude: Ability to discuss Threat Intelligence, IDS/IPS, and firewall integrations with security engineers and CISOs.
• Relationship Building: Strong capability to navigate large organizations and build multi-threaded relationships (from Analyst to CISO).

Responsibilities

• Portfolio Management: Manage a book of business consisting of mid-market and enterprise accounts using Emerging Threats products.
• Retention & Renewals: Proactively manage contract renewals, engaging customers 90 days in advance to ensure 95%+ retention rates.
• Expansion (Upsell/Cross-sell): Identify white space within existing accounts. Drive upgrades to premium feeds, additional sensor deployments, or complementary security modules to increase Average Revenue Per User (ARPU).
• QBRs & Value Selling: Conduct Quarterly Business Reviews (QBRs) to demonstrate ROI, highlight threats blocked, and align our roadmap with the customer’s security strategy.
• Churn Mitigation: Identify "at-risk" accounts early through usage analytics and engagement scoring; implement "get well" plans immediately.

Benefits

• Competitive compensation
• Comprehensive benefits
• Learning & Development: We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential.
• Flexible work environment: [Remote options, hybrid schedules, flexible hours, etc.].
• Annual wellness and community outreach days
• Always on recognition for your contributions
• Global collaboration and networking opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees