Senior Director, Technical Program Management

Capital One • Boston, MA

2d • $269,600 - $307,700

About The Position

Are you interested in leading programs that deliver on critical business goals and build large scale data products & platforms? At Capital One, we’re changing banking for good. We were founded on the belief that no one should be locked out of the financial system. We’re dedicated to helping foster a world where everyone has an equal opportunity to prosper. We’re a bank, but we don’t think like one. We’re always thinking about what’s next, about how we can innovate and inspire, and about how we can develop the tools our customers need to improve their financial lives - by leveraging best in class technology. That’s where you come in. We are seeking an exceptional Technical Program Manager (TPM) to drive Capital One’s AI and ML platforms at the heart of the company’s real-time information strategy. We work at the intersection of generative AI research and enterprise-scale systems, and our technologies span the AI and ML training and production lifecycle end-to-end, including agentic AI architectures; multi-agent conversational systems; LLM inference; ML model training, fine-tuning and monitoring; and much more. You will collaborate closely with world-class researchers, engineers, business leaders and cross-functional stakeholders to take AI initiatives from concept to production, delivering high-reliability, real-time delightful experiences for our customers across all our lines of business (credit card, retail banking, auto finance, etc.). In addition to the technical program, you will also work to pave the way for an expanding TPM discipline within the team, by leveraging your industry knowledge and experience to show the organization what a great TPM can achieve.

Requirements

• Bachelor's degree in a technical field
• At least 9 years of experience managing technical programs
• Strong technical backgrounds (ideally building highly scalable platforms, products, or services) with the ability to proactively identify and mitigate technical risks throughout delivery life-cycle
• Led technology focused discussions with senior leadership by providing valuable insights and recommendations that guide technology-based decisions
• Exceptional communication and collaboration skills
• Excellent problem solving and influencing skills
• A quantitative approach to problem solving and a collaborative implementer to holistic solutions; a systems thinker
• Ability to simplify the technically complex and drive well-educated decisions across product, engineering, design, and data science representatives
• Deep focus on execution, follow-through, accountability, and results
• Exceptional cross-team collaboration; able to work across different functions, organizations, and reporting boundaries to get the job done.
• Highly tuned emotional intelligence, are good listeners, and possess deep-seated empathy for teams and partners

Nice To Haves

• 9+ years of experience designing and building data-intensive solutions using distributed computing.
• 5+ years of experience in building distributed systems & highly available services using cloud computing services / architecture. Preferably using AWS.
• 5+ years experience building on high-scale, low-latency data platforms
• 5+ years of experience with Agile delivery
• 5+ years years experience delivering large and complex programs - where you own the business or technical vision, collaborate with large cross-functional teams, secure commitments on deliverables and unblock teams to land business impact
• Experience in building systems & solutions within a highly regulated environment
• MBA or Master's Degree in a related technical field (Computer Science, Software Engineering)
• AI/ML software product or system development experience
• AI/ML industry impact through conference presentations, papers, blog posts, open source contributions, or patents

Responsibilities

• Drive Capital One’s AI and ML platforms at the heart of the company’s real-time information strategy.
• Work at the intersection of generative AI research and enterprise-scale systems, spanning the AI and ML training and production lifecycle end-to-end.
• Collaborate closely with world-class researchers, engineers, business leaders and cross-functional stakeholders to take AI initiatives from concept to production.
• Deliver high-reliability, real-time delightful experiences for customers across all lines of business.
• Pave the way for an expanding TPM discipline within the team, leveraging industry knowledge and experience to demonstrate the value of a great TPM.

Benefits

• Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
• Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).

What This Job Offers

• Job Type: Full-time
• Career Level: Senior