Senior Director, Technical Program Management -Ai/ML (Remote Eligible)

Capital One•San Jose, CA

1d•$245,100 - $335,700•Remote

About The Position

Are you interested in leading programs that deliver on critical business goals and build large scale data products & platforms? At Capital One, we’re changing banking for good. We were founded on the belief that no one should be locked out of the financial system. We’re dedicated to helping foster a world where everyone has an equal opportunity to prosper. We’re a bank, but we don’t think like one. We’re always thinking about what’s next, about how we can innovate and inspire, and about how we can develop the tools our customers need to improve their financial lives - by leveraging best in class technology. That’s where you come in. About the team As a Sr. Director of Technical Program Management (TPM) in Capital One’s Intelligent Foundations and Experiences team, we’re looking for someone that can help us build the next-generation Generative AI platform and tools as the backbone of the company’s AI Information. This strategy is fundamental for our technical organization to embrace AI and Machine Learning in unique and pioneering ways, and for Capital One’s lines of businesses (like credit card, retail banking, auto finance) to deliver high reliability, real-time delightful experiences for our customers. In addition to the technical program, you will also work to pave the way for an expanding TPM discipline within the team, by leveraging your industry knowledge and experience to teach the organization what a great TPM can achieve.

Requirements

At least 9 years of experience in technical program management.
Bachelor's degree.
Strong technical backgrounds (ideally building highly scalable platforms, products, or services) with the ability to proactively identify and mitigate technical risks throughout delivery life-cycle.
Experience building and leading a world-class team of technical program managers with a mission to power, intelligent experiences for our customers and associates.
Exceptional communication and collaboration skills.
Excellent problem solving and influencing skills.
A quantitative approach to problem solving and a collaborative implementer to holistic solutions; a systems thinker.
Experienced TPM leader to grow and develop a team of TPMs, while also building the foundations for the TPM practice.
Ability to simplify the technically complex and drive well-educated decisions across product, engineering, design, and data science representatives.
Deep focus on execution, follow-through, accountability, and results.
Exceptional cross-team collaboration; able to work across different functions, organizations, and reporting boundaries to get the job done.
Highly tuned emotional intelligence, good listener, and deep seated empathy for teams and partners.

Nice To Haves

9+ years of experience designing and building data-intensive solutions using distributed computing.
5+ years of experience in building distributed systems & highly available services using cloud computing services / architecture. Preferably using AWS.
5+ years experience building on high-scale, low-latency data platforms.
5+ years of experience with Agile delivery.
5+ years years experience delivering large and complex programs - where you own the business or technical vision, collaborate with large cross-functional teams, secure commitments on deliverables and unblock teams to land business impact.
Experience in building systems & solutions within a highly regulated environment.
Bachelor's degree or higher in a related technical field (Computer Science, Software Engineering).
AI/ML industry impact through conference presentations, papers, blog posts, open source contributions, or patents.

Responsibilities

Build the next-generation Generative AI platform and tools as the backbone of the company’s AI Information.
Pave the way for an expanding TPM discipline within the team, by leveraging industry knowledge and experience to teach the organization what a great TPM can achieve.
Lead technology focused discussions with senior leadership by providing valuable insights and recommendations that guide technology-based decisions.
Grow and develop a team of TPMs, while also building the foundations for the TPM practice.
Simplify the technically complex and drive well-educated decisions across product, engineering, design, and data science representatives.
Focus on execution, follow-through, accountability, and results.
Work across different functions, organizations, and reporting boundaries to get the job done.
Demonstrate highly tuned emotional intelligence, be a good listener, and show deep-seated empathy for teams and partners.