Senior Director, Technical Delivery Services - Evinova

AstraZeneca

8d • $184,312 - $276,468

About The Position

Evinova operates two distinct technical delivery tracks: eCOA delivery, which runs at significant scale and spans study configuration, licensing, translation, and the full lifecycle of regulated clinical trials; and SaaS delivery, which is the growth engine, bringing AI-native study design and portfolio management products to market at pace. Both tracks require clinical rigor, platform fluency, and an absolute intolerance of inefficiency. This role leads both. The Senior Director, Technical Delivery Services is the single accountable leader for how Evinova deploys, configures, and sustains its products across every engagement. They will set the operating model, own the efficiency agenda, and build automation capability that enables the organization to grow without growing headcount at the same rate. This is a role with significant organizational scope and direct accountability for delivery quality, compliance, and commercial margin.

Requirements

• Bachelor's Degree
• Minimum 10+ years of experience
• Demonstrable track record of compressing eCOA or digital clinical trial study delivery from months to weeks through process, automation, or operating model change
• Hands-on experience leading a SaaS technical delivery function in a clinical / digital health environment
• Demonstrable understanding of eCOA licensing and/or translation management at an operational and commercial level
• Proven ability to assess delivery activity and make a sound, commercial decisions about delivery model and execution
• Active and demonstrable AI tooling use as part of day-to-day delivery practice

Responsibilities

• Lead all technical delivery across eCOA and SaaS product lines, owning delivery quality, compliance, and timelines from study start-up through debut and maintenance.
• Set the delivery operating model across both tracks, defining standards, entry/exit criteria, and governance that scale without linear headcount growth.
• Drive the organization toward weeks-not-months eCOA study start-up, deploying automation and repeatable frameworks to compress cycle time while maintaining GxP compliance.
• Own delivery model decisions: define when a service should be run in-house, automated, or transitioned to a managed service provider, and complete those decisions.
• Accountable for configuration, validation, testing, and study maintenance across the eCOA portfolio, ensuring delivery meets quality, timeline, and regulatory commitments.
• Own the eCOA licensing model: manage relationships with instrument copyright holders, drive licensing efficiency, and scale the process to support growing study volumes.
• Own translation services for eCOA: lead vendor management, quality governance, and the commercial and operational decisions that determine whether translation is insourced, outsourced, or automated.
• Define and enforce release governance standards for eCOA, working cross-functionally with Product and Engineering to ensure patient safety controls are embedded in every release cycle.
• Build and lead SaaS technical delivery capability from the ground up, covering study design and portfolio management products across all active external engagements and the flagship AZ program.
• Define the deployment and onboarding model for SaaS products, including configuration, data integration, UAT management, and hypercare, calibrated to different customer tiers and deployment types.
• Establish clinical data standards expertise within the SaaS delivery team, ensuring the team can govern conformance, validate model inputs, and support customers through complex data integration challenges.
• Own the technical resolution of customer concerns and critical delivery issues across SaaS engagements, with accountability for root cause analysis and permanent fix.
• Identify and implement efficiency opportunities across the technical delivery function, including tooling investment, process redesign, AI-assisted configuration, and managed service transitions where appropriate.
• Actively use AI tooling to accelerate delivery workflows, and hold the team to the same standard: AI literacy is a core operational requirement, not a differentiator.
• Build the capability and commercial cases as needed, positioning Evinova to monetize delivery efficiency with external customers.
• Lead a geographically distributed delivery organization of approximately 70 people across eCOA and SaaS technical delivery tracks, with multiple direct reports at senior manager and director level.
• Set clear performance expectations, build capability in the team, and create career pathways that retain delivery talent as the organization scales.
• Own talent acquisition for the technical delivery function, working to define the right profiles and source from relevant AI-native SaaS and life sciences talent pools.
• Partner closely with Product and Engineering to translate roadmap changes into delivery impact, and feed operational insight back to build platform development priorities.
• Act as the senior technical delivery voice in customer critical issues, sponsor governance forums, and account reviews. Expected direct senior customer engagement and on site presence as required.
• Represent Technical Delivery Services in Evinova leadership discussions on capacity, investment, and the commercial delivery model.

Benefits

• qualified retirement program [401(k) plan]
• paid vacation and holidays
• paid leaves
• health benefits including medical, prescription drug, dental, and vision coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Senior