Senior Director, Strategic Partnerships (Chicago)

Agoda•Chicago, IL

11h•$193,000 - $227,000•Onsite

About The Position

Rocket Travel is looking for a Senior Director, Strategic Partnerships to join our growing Partnership team. In this role, you’ll work closely with loyalty partners across North America, helping develop the Rocket Travel brand, evolve existing brands, and develop opportunities for growth. About Rocket Travel by Agoda Rocket Travel by Agoda is a travel technology company founded in 2012 under our flagship consumer facing product, rocketmiles.com. Since then, we have evolved to partner with some of the largest consumer travel brands in the world creating white-label solutions that allow customers to earn and redeem miles and points for booking hotels, rental cars, flights and activities. Our global partnerships range from world-class airlines to international banks to large-scale shopping platforms. We help our partners develop successful go-to-market strategies through marketing expertise and data to support their overall growth. We attract customers from every corner of the globe with a seamless user experience that's built in-house from ideation to finished product: our team includes front- and back-end developers, customer service, data analysts, designers, marketers, accountants, partnership sales, and managers. Rocket Travel by Agoda is dedicated to creating a diverse, equitable, and inclusive workplace where everyone has the opportunity to reach new heights in their career, and expand their knowledge working alongside talented, dedicated colleagues. We encourage all applicants with a touch of wanderlust to apply to our team, as we work toward helping our travelers reach the vacation of their dreams.

Requirements

10+ years of relevant experience, preferably in B2B2C, partner management, or travel.
Proven experience leading, motivating, and growing a team
Outcome-driven, providing specific instances of when and how to lead a team and hit KPIs
Comfortable leading meetings and presenting to key stakeholders, leadership, and external partner stakeholders, including the executive C-suite level
Always put the customer front and center. Customers can be a traveler, partner, or even colleague. You ensure a focus centered around solving pain points
Familiarity with key business tools across Google Sheets, Docs, and Slides. SQL knowledge is a plus.
Understand business objectives. You establish goals for yourself, your team and your partners. In negotiations, you understand tradeoffs and work to create the best deal for all parties
Strong knowledge of technology and product development with the ability to vary your communication based on the audience, both internal and external
Continuously seek feedback. You have a growth mindset, are comfortable soliciting thoughts from others, and are curious to learn from a spectrum of perspectives
Candidates should be authorized to accept employment in the US from any employer
Should be willing to start within three weeks of accepting an offer
Able to work the same daily working hours as our Chicago office.

Nice To Haves

SQL knowledge is a plus.

Responsibilities

Own Regional Partnerships with our white label, loyalty program partners. You’ll take on a team and set direction for the growth and optimization of partners within a designated region at Rocket Travel
Grow existing partnerships by analyzing data at a macro and micro level, strategizing around trends, and unlocking new avenues of growth.
Establish team and partner KPIs to guide measurements of success and track progress along the way, reporting internally and externally on what is working well and where help is needed
Negotiate commercial terms with existing and potential new partners to create an aligned economic structure where both parties are motivated by the same success. Be a first line in contract reviews, working closely with legal teams to redline deals
Partner with product and engineering teams to define and deliver product features, tests, enhancements and launches. Facilitate clear communication between external partners and internal teams
Partner with leadership across the Booking Holdings group to grow strategic partnerships through collaboration and product/partner innovation
Be a leader, acting as a manager, advocate, mentor, and peer. Engage with direct reports, guide priorities, and provide detailed support when needed to communicate partnership direction and strategy across the company
Bring creative thought to partnerships, working closely with each partner to drive growth across product verticals and be a subject matter expert on global travel industry
Manage deadlines across projects. There will be short turnarounds for some projects, and longer engagements with others. Be effective in managing time and proper balance between both
Be scrappy. We’re a small team and often wear many hats. Some projects may not be completely defined. This individual will take a resourceful approach to what’s needed and drive results