Senior Director, Strategic Accounts

Altus Group • New York, NY

23h • $391,000 - $425,000 • Hybrid

About The Position

Altus Group is hiring a Senior Director, Strategic Accounts to lead growth across its most important global enterprise relationships as the company expands its software and analytics business. Reporting to the SVP, Sales, this senior commercial leadership role shapes and executes strategy for complex, multi-year SaaS opportunities, driving revenue growth, retention, expansion, customer adoption, and long-term customer value. The role also leads and develops the Strategic Accounts team, building its strategy, operating model, and commercial discipline.

The position works closely with Product, Marketing, Customer Success, Account Management, Sales Operations, and executive leadership to connect customer priorities with commercial strategy. It is based in New York City or the surrounding Tri-State area, with onsite work as needed and up to 30% travel for customer engagement, strategic meetings, relationship management, and deal closure. The role requires collaboration with global teams and flexibility to support a global customer and team environment.

Requirements

• Strong track record in complex B2B enterprise sales, strategic accounts, or strategic partnerships, including experience navigating multilevel buying organizations and sophisticated commercial negotiations.
• Experience with large, complex opportunities and the ability to engage executive leadership, including C-suite and board-level stakeholders, in high-level business discussions.
• Commercial real estate experience and the ability to speak credibly with senior customers about the industry.
• Ability to identify broader account opportunities, build long-term strategies, understand stakeholder needs, and create paths to wider adoption and expansion.
• Experience leading, coaching, mentoring, or developing sales talent and establishing accountability while enabling experienced team members to perform.
• Strong forecasting, pipeline management, planning, and commercial execution skills, including attention to pricing, deal structure, onboarding, adoption, and account performance.
• Customer-oriented approach that balances immediate revenue objectives with long-term customer relationships and value.
• Ability to work through ambiguity, bring structure to complex situations, and collaborate on new approaches when customer needs require them.
• Experience working across geographies, cultures, and time zones, with flexibility beyond a traditional nine-to-five schedule when needed.

Nice To Haves

• Experience working with commercial real estate brokers, service providers, investment organizations, valuation, technology, or another part of the CRE ecosystem.
• Experience selling into commercial real estate service providers.

Responsibilities

• Define and execute the global strategic accounts strategy, translating it into priorities, account plans, pipeline expectations, and team actions.
• Personally engage in complex enterprise sales and strategic partnership opportunities, including multi-million-dollar opportunities, multiple decision-makers, and new commercial or pricing models.
• Navigate discussions with C-suite executives, procurement, operational leaders, and end users to build alignment and advance opportunities.
• Develop executive-level relationships with key customers, particularly strategically important commercial real estate service providers.
• Identify opportunities to expand partnerships, introduce technology, increase adoption, and create long-term customer value.
• Stay close to customer platform usage, adoption outcomes, business needs, and opportunities for expansion or product development.
• Lead, coach, and develop Strategic Account Executives and Account Managers; set expectations and strengthen strategic enterprise account leadership capabilities.
• Lead forecasting, pipeline and account planning, revenue reviews, and strategic opportunity management; use data and customer insight to identify risks and priorities.
• Bring customer insight to Product, Marketing, Customer Success, Sales Operations, and executive leadership, translating customer needs into practical and scalable actions.
• Work with internal teams to support customers from sale through onboarding, adoption, value realization, renewal, and expansion.
• Collaborate with global teams and stakeholders, adapting communication and availability to support a global environment.
• Represent Altus Group externally by building commercial real estate ecosystem relationships, participating in industry conversations, and sharing informed perspectives on customer needs and market developments.

Benefits

• Competitive compensation, incentive and bonus plans, and a total rewards package prioritizing mental, physical, and financial well-being.
• Professional learning and development opportunities, including access to the Altus Intelligence Academy and more than 150,000 hours of learning content.
• Flexible Activity-Based Work model allowing work location to align with work needs, including office collaboration and remote focused work.
• Mentorship and opportunities to work with Altus Group's global business, CRE expertise, data sets, tools, and technology.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed