Senior Director Service Operations - Heart Institute

Providence•Missoula, MT

7d•Hybrid

About The Position

This leadership opportunity invites expertise from strategic healthcare leaders with the ability to guide complex service lines across a diverse delivery system. The Senior Director, Service Operations is accountable for leadership, direction, and administration of the Cardiac Service Line across the delivery system, including service and operational responsibility for ambulatory clinics. This role is accountable for program outcomes to ensure efficient, high-quality, coordinated, and patient-focused care across all settings. The Senior Director builds strong relationships with stakeholders to foster compassionate care and highly engaged teams across the system. Work is performed in alignment with the Providence Core Values and Leadership Model. The Senior Director serves as a key member of the Health Care Delivery Network team and collaborates across divisions to achieve enterprise-wide outcomes. This role is responsible for strategic decision-making, implementation, and management of resources. In partnership with the Lead Physician of the International Heart Institute and physician leaders across cardiology, cardiovascular surgery, and vascular surgery, this leader is accountable for the development and execution of strategy and oversight of performance. This role provides leadership for strategic planning, clinical excellence, fiscal accountability, patient satisfaction, operational effectiveness, and strong relationships across departments, medical staff, physician practices, and system stakeholders.

Requirements

Bachelor’s Degree in Nursing, Business Administration, Health Administration, or related field or Master’s Degree in Business Administration, Public Affairs, Health Administration, or related field
Minimum of 5 years of progressively responsible leadership experience related to service line or operational leadership
Minimum of 3 years of management experience
Strong business acumen, including financial, market, and industry data analysis
Knowledge of healthcare delivery systems, compliance requirements, and regulatory standards
Experience with financial management, including budgeting, forecasting, and performance monitoring
Experience in human resources management, including talent development, coaching, and performance management
Understanding of organizational strategy, performance management, and program development
Demonstrated ability to lead strategic planning, execution, and organizational change initiatives
Ability to analyze and interpret complex financial and operational data to drive performance
Experience leading multidisciplinary teams and operating within matrixed environments
Ability to build strategic alliances and partnerships across internal and external stakeholders
Strong communication skills across diverse stakeholder groups
Ability to drive results through performance measurement, accountability systems, and continuous improvement
Ability to balance quality, growth, and financial outcomes in a dynamic healthcare environment
Experience leading service line growth, operational integration, and program development
Ability to influence, align, and engage physicians and cross-functional stakeholders in achieving outcomes

Nice To Haves

Master’s Degree preferred
Clinical or hospital experience (preferred)

Responsibilities

Lead strategic planning efforts aligned with service line and organizational priorities
Develop financial, clinical, and service performance measures across the delivery system
Direct service line strategy, implementation plans, and performance oversight across the continuum
Develop and coordinate outreach strategies and service expansion initiatives
Provide strategic direction for adoption of new technologies and capital investments
Partner with physicians and medical staff to lead quality improvement, patient safety, and service excellence initiatives
Drive clinical outcome performance across the care continuum
Support development of standardized care delivery models and continuous improvement efforts
Advance patient satisfaction, inpatient experience, and care coordination outcomes
Build and maintain strong, collaborative relationships with physician leaders and medical staff
Create and sustain alignment models across providers and care settings
Engage physician leaders and stakeholders in programmatic operations and strategic initiatives
Develop succession planning strategies in partnership with physician leadership
Ensure operational effectiveness across inpatient and ambulatory settings
Drive expense management, value-based performance, and financial outcomes
Align program performance with executive metrics, financial targets, and growth objectives
Lead process improvement efforts utilizing Lean and High Reliability principles
Lead strategies to grow services in alignment with community needs
Enhance access through affordability, efficiency, and care coordination
Partner with external organizations and represent the service line regionally
Establish priorities for marketing, outreach, and physician relations programs
Lead high-performing teams through clear accountability, communication, and performance expectations
Align teams with evolving organizational strategy and care delivery models
Execute complex organizational change initiatives and strategic partnerships
Model and reinforce organizational values and behavioral standards