Senior Director, Sales Operations – AMER

Hitachi • Atlanta, GA

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About The Position

We are seeking a high-impact Senior Director of Sales Operations for the AMER region to lead operational planning, forecasting, and execution excellence across our regional sales organization. This role serves as a strategic business partner to AMER leadership and global sales operations, driving go-to-market efficiency and data-informed decision-making. The ideal candidate brings a proven track record in enterprise technology, deep experience managing complex international sales organizations, and the ability to operate seamlessly between strategic leadership and hands-on execution. This position plays a key role in advancing our transformation from a traditional enterprise storage vendor to a next-generation hybrid cloud and services provider.

Requirements

• 10–15 years of experience in Sales Operations, Business Operations, or Strategic Planning roles within enterprise B2B technology companies (storage, infrastructure, or SaaS preferred).
• Demonstrated success leading operations across diverse AMER markets with a deep understanding of regional commercial and cultural nuances.
• Proven expertise in forecasting, GTM planning, quota design, and analytics.
• Hands-on leadership experience managing a lean, high-impact team and collaborating effectively across global functions.
• Advanced proficiency with CRM and BI tools (e.g., Salesforce, Power BI, Tableau) and the ability to synthesize data into actionable, executive-level insights.
• Exceptional communication, influence, and stakeholder management skills, with demonstrated success engaging senior leadership.
• Bachelor’s degree in Business, Finance, or a related field; MBA or equivalent experience preferred.

Nice To Haves

• Experience within enterprise storage, hybrid cloud, or infrastructure software industries.
• Background in leading or supporting sales transformation initiatives, such as geo-to-segment transitions or other GTM restructures.
• Familiarity with global shared services or offshore operational support models

Responsibilities

• Lead and manage the AMER sales operations function, including GTM planning, forecasting, quota deployment, operational cadence, and executive reporting.
• Drive a highly accurate forecasting process; lead account and territory planning aligned with growth objectives and capacity models.
• Act as the operational advisor to AMER sales leadership and a key liaison to Finance, HR, Marketing, and Product to ensure cross-functional alignment and execution.
• Champion the adoption of global BI and analytics platforms (e.g., Forecast 360, Rep 360) to enable data-driven decision-making and performance optimization.
• Provide oversight of deal desk operations, pricing governance, and approval processes to balance agility with compliance.
• Build, mentor, and develop a small, high-performing regional Sales Operations team, fostering a culture of accountability, agility, and continuous improvement.
• Drive consistency in business cadence across forecasting, QBRs, pipeline reviews, and performance management.
• Collaborate with global Centers of Excellence to enhance processes, leverage shared services, and implement best practices for operational scalability.
• Ensure that regional go-to-market plans and operational decisions reflect the unique dynamics of the AMER market while aligning with global strategies, systems, and governance frameworks.

Benefits

• industry-leading benefits, support, and services that look after your holistic health and wellbeing
• flexible arrangements that work for you (role and location dependent)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior