Senior Director, Revenue Operations
About The Position
Reporting to the Associate Vice-President, Financial Services, the Senior Director, Revenue Operations provides strategic leadership, direction, and oversight for the University’s core revenue-related operational functions. The role is responsible for ensuring the accurate, timely, and compliant billing, collection, and reconciliation of institutional revenues, including tuition, ancillary fees, sales of goods and services, grants, and other sources. The Senior Director oversees a multidisciplinary portfolio that supports the University’s financial sustainability while delivering high-quality service to students, faculty, researchers, funding agencies, and external partners. The Senior Director leads process improvement initiatives, ensures compliance with regulatory and sponsor requirements, and collaborates closely with academic and administrative units, research administration, and senior leadership. A key priority of this role is to lead the evolution of the University’s current, primarily student-focused accounts function into a fully integrated Revenue Operations model. This includes bringing together currently fragmented revenue activities across faculties and administrative units, such as student tuition and fees, sales of goods and services, ancillary revenues, and grant billing, into a cohesive, end-to-end order-to-cash function under a unified strategy, governance, and service model.
Requirements
- Significant progressive leadership experience in revenue operations, accounting, or financial administration within a large, complex organization; experience in higher education is an asset.
- Demonstrated experience overseeing student accounts, accounts receivable, collections, and grant or sponsored funding billing.
- Proven track record of leading teams, managing change, and improving operational efficiency in regulated environments.
- Strong knowledge of financial controls, revenue recognition, compliance requirements, and audit processes.
- Excellent leadership, judgment, and decision-making skills, with the ability to manage sensitive and complex financial matters.
- Demonstrated strong analytical and problem-solving skills, with the ability to extract insights from large volumes of complex data and leverage relational databases to support decision-making.
- Strong communication and stakeholder management skills.
- Experience with large-scale financial or student information systems is an asset.
- Experience leading the modernization of systems
- Advanced skills and abilities to support and enable transformational change across the department and organization.
- Excellent communicator and collaborator, fluent in both English and French.
- Knowledge of English: McGill University is an English-language university where day to day duties may require English communication both verbally and in writing. The level of English required for this position has been assessed at a level # 4 on a scale of 0-4.
- Bachelor's Degree
- 8 Years Related Experience
Nice To Haves
- experience in higher education is an asset
- Experience with large-scale financial or student information systems is an asset.
Responsibilities
- Lead the transformation to an integrated Revenue Operations model by evolving the current Student Accounts function into a centralized, end-to-end order-to-cash operation.
- Provide strategic and operational leadership for all revenue operations functions, ensuring alignment with the University’s financial policies, strategic priorities, and service standards.
- Direct the full revenue lifecycle across all streams, including: Student financials (including fee assessment, billing rules, student loan receivables, tax reporting and coordination with enrolment and financial aid functions) Sales of goods and services (invoicing, aging analysis, collections, dispute resolution, and write-offs) Sponsored research and grant billing (in accordance with sponsor agreements and institutional policies)
- Manage respective programs, processes, and policies designed to provide a strong system of internal controls to protect and steward university resources and maintaining documentation, and audit trails across all revenue operations functions.
- Develop and oversee collection policies and practices that balance financial stewardship with fairness and sensitivity to diverse stakeholder needs
- Act as business owner for revenue-related systems (student information systems, accounts receivable platforms, and billing tools), including prioritization of enhancements, access governance, and alignment with enterprise system strategy
- Lead process redesign and continuous improvement initiatives, leveraging data and performance metrics to enhance efficiency, standardize practices, reduce fragmentation, and support future system-enabled transformation.
- Provide regular reporting, analysis, and recommendations to senior management on revenue performance, risks, and opportunities for improvement.
- Serve as central resource for internal stakeholders including faculties, administrative units, Enrolment Services, Research Administration, etc.
- Lead, mentor, and develop managers and staff within the Revenue Operations unit, fostering a culture of accountability, service excellence, and continuous improvement.
- Represent Revenue Operations on institutional committees related to fee setting, financial policy, and revenue governance.
- Act as a change leader, guiding the transition from decentralized and fragmented revenue processes to a modern, integrated operating model.
Benefits
- Competitive benefits package (Health, Dental, Life Insurance) (if eligible)
- Defined contribution pension plan (with employer contribution up to 10%) (if eligible)
- Group Registered Retirement Savings Plan (RRSP) and Tax Free Savings Account (TFSA)
- Competitive vacation policy
- Two (2) personal days
- Two (2) floating holidays
- Nine (9) "Summer Fridays" - paid days off between the St-Jean Baptiste holiday and Labour Day
- Paid time off over the December holiday period
- Tuition waiver for regular employees and their dependents
- Up to two (2) days of remote work per week where the position permits
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What This Job Offers
Job Type
Full-time
Career Level
Director
