Senior Director, Revenue Operations

Impact.com • New York, NY

2d • $200,000 - $225,000

About The Position

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products - Performance (affiliate), Creator (influencer), and Advocate (customer referral) - unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands - including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics - rely on impact.com to power more than 350,000 partnerships that deliver measurable business results.
Your Role at impact.com:
The Sr. Director of Revenue Operations Planning and Execution serves as a strategic partner to the VP of Revenue Operations, enabling focus on enterprise leadership, long-term strategy, and cross-functional influence. This role drives operational rigor, prioritization, and execution across the RevOps function, ensuring initiatives move from concept to measurable impact.
This is a highly leveraged role that blends strategic thinking, program leadership, executive communication, and operational discipline. The ideal candidate thrives in complexity, brings clarity to ambiguity, has an AI first mentality for process automation, and can operate seamlessly across systems, analytics, planning, and go-to-market execution.

Requirements

• 15+ years in Revenue Operations or related operational leadership roles.
• 5+ years in a senior manager / director role.
• 10+ years in B2B SaaS of which 3+ are in performance marketing.
• Fluent in the development of Agentic AI and applications within the Google environment as well as Claude.
• Strong executive presence and verbal and written communication skills.
• Demonstrated ability to manage complex, multi-workstream initiatives.
• Deep understanding of GTM operating models, forecasting, analytics, and systems.
• High business judgment and comfort with ambiguity.
• Proven ability to influence without formal authority.
• Strong analytical and structured problem-solving skills.
• Comfortable operating at both 30,000 feet and in the details when necessary.
• Trusted with sensitive information and executive-level decisions.
• Motivated by enabling others to perform at a higher level.
• Bachelors Degree required, MBA Preferred or equivalent experience

Responsibilities

• Strategic Planning & Prioritization
• Partner with the VP of RevOps to define and operationalize the bi-annual roadmap.
• Translate enterprise priorities into structured RevOps initiatives with clear owners, milestones, and success metrics.
• Drive capacity planning and sequencing to ensure focus on highest-impact work.
• Executive Enablement
• Partner with the VP of RevOps on GTM communications as well as preparation of executive level materials, business cases, and board-ready content.
• Synthesize cross-functional inputs into clear narratives and decision frameworks.
• Ensure the VP is prepared for leadership forums, QBRs, and strategic reviews.
• Program & Initiative Leadership
• Own execution of high-priority, cross-functional initiatives that span Marketing Ops, GTM Systems, Analytics, Planning, and Sales Operations.
• Establish governance mechanisms, operating cadences, and KPI tracking.
• Enhance forecasting and analytics through incorporation of AI processes.
• Identify risks early and drive resolution across stakeholders.
• Operational Excellence
• Improve internal RevOps processes, communication flows, and decision-making frameworks.
• Drive excellence in core RevOps functions included Analytics, Planning, Marketing Operations, Sales Operations and Deal Desk.
• Drive accountability through structured reporting and performance management.
• Optimize the workload through carefully orchestrated use of Agentic AI.
• Build lightweight but effective systems to reduce manual oversight by the VP.
• Cross-Functional Influence
• Act as connective tissue between RevOps and Sales, Marketing, Finance, Product, and Executive Leadership.
• Align stakeholders on tradeoffs, timelines, and outcomes.
• Represent the VP of RevOps in select forums when appropriate.
• Leverage VP of RevOps by serving as a conduit between stakeholders and executive management as requested by the VP of RevOps
• Player Coach
• This role requires the candidate to lead work and execute work as both are essential to the success of the candidate in this role.
• Operate as an individual contributor to stat close to the work, understand real customer and operational dynamics, and earns trust from the team through direct experience rather than theory.
• Model best practices in real time, demonstrating how to approach situations, solve problems, and navigate complex situations while actively coaching team members alongside the work.
• Provide both strategic guidance and hands-on contribution, allowing the organization to maintain momentum and performance while the team and function continue to mature.

Benefits

• Medical, Dental, and Vision insurance
• Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled
• Flexible spending accounts and 401(k)
• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 101-250 employees