Senior Director - Revenue Cycle Global Training & Quality Assurance

Huron • Chicago, IL

8d • $160,000 - $215,000 • Onsite

About The Position

Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes. Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients. Joining the Huron team means you’ll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient and employee engagement across the enterprise. Join our team as the expert you are now and create your future. The Global Training and Quality Assurance Senior Director within Huron Managed Services is responsible for delivering a world-class Revenue Cycle Learning and Quality Assurance (QA) program, ensuring clients achieve rapid activation, measurable outcomes and high-performance outcomes. This leader drives the strategic vision for both staff-level training and leadership development across the revenue cycle, while simultaneously scaling our QA framework to continuously elevate performance, compliance, and operational excellence across all global delivery teams. This role partners closely with HMS Operational Leadership, the Operations Advancement team, technology product teams and other internal stakeholders to continuously enhance team quality, improve client results, accelerate training and onboarding, and drive long-term retention and expansion. The Global Training and QA leader has a customer-first mindset, leveraging data, cross-functional collaboration, and scalable processes to deliver impact and innovation across HMS’s managed services portfolio. This individual is a champion of technology-enabled learning and quality programs, integrating AI-powered tools, automation platforms, and advanced analytics into the fabric of training delivery and QA operations to ensure consistency, scalability, and measurable ROI.

Requirements

• Bachelor’s degree in business administration, healthcare management, or related field; Master’s degree preferred
• 10+ years in senior leadership roles with experience in revenue cycle learning and development, quality assurance, healthcare revenue cycle operations, or consulting
• Experience leveraging advanced AI, automation, and analytics platforms to support and transform training delivery and quality assurance operations at enterprise scale
• Demonstrated experience scaling and optimizing teams in high-growth and matrixed environments
• Experience with shared services, managed services models, and managing global delivery teams

Responsibilities

• Oversee the enterprise-wide Revenue Cycle learning programs; define and maintain role-based learning pathways (new hire, experienced hire, and leadership tracks).
• Lead structured staff onboarding programs for new hires and role-based tracks that leverage adult learning methodology and tech-enabled learning platforms to reduce time-to-proficiency and ensure global delivery readiness
• Build and maintain a comprehensive leadership development program for Revenue Cycle supervisors, managers, and directors that cultivates strategic thinking, operational decision-making, client relationship management, digital fluency and change leadership capabilities
• Partner with Global Learning & Talent and HMS leaders to drive adoption of enterprise programs (e.g., Workday/LinkedIn Learning and other corporate offerings), tailoring where needed for HMS roles and shift-based schedules.
• Leverage AI-powered learning platforms, adaptive learning technologies, and intelligent content delivery systems to personalize training pathways and accelerate staff competency development at scale
• Develop ongoing continuing education curricula that address evolving regulatory requirements, payer policy changes, and emerging industry best practices
• Track training effectiveness KPIs (i.e., attendance, time-to-proficiency, knowledge retention rates, and correlation of training completion to operational performance metrics, retention and client satisfaction)
• Oversee the enterprise-wide Revenue Cycle Quality Assurance program that encompasses all operations functions
• Deploy AI-driven quality monitoring tools and automation to enable real-time auditing, predictive error detection, and automated scoring of staff performance across revenue cycle workflows
• Administer Continuous Quality Improvement reviews for new hires during ramp-up periods and ongoing performance audits for tenured staff, ensuring consistent adherence to quality standards
• Maintain quality audit frameworks with standardized scorecards, standardized reporting, and trend analysis to identify root causes of performance gaps and drive targeted corrective action plans
• Define, monitor, and report on key QA performance indicators
• Manage a closed-loop feedback system between QA findings and training programs so that identified knowledge gaps and error trends are systematically addressed through targeted remediation and coaching
• Partner with HMS Technology Leadership to design and implement advanced AI and automation tools that enhance training delivery, quality monitoring, and performance analytics
• Advance Training and QA tech stack to support team upskilling, global delivery readiness, and operational consistency across all HMS client engagements and geographies
• Leverage analytics to provide visibility into training effectiveness and quality performance and support data-driven decision-making
• Champion the use of automation and AI withing Training and Quality Assurance team

Benefits

• medical, dental and vision coverage
• 401(k) plan with a generous employer match
• employee stock purchase plan
• generous Paid Time Off policy
• paid parental leave
• adoption assistance
• Wellness Program supports employee total well-being by providing free annual health screenings and coaching, bank at work, and on-site workshops, as well as ongoing programs recognizing major events in the lives of our employees throughout the year.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior