Revenue Cycle Quality and Training Coordinator

Mosaic Life Care•Saint Joseph, MO

2d•Hybrid

About The Position

This position is responsible for providing support to the system's facilities by supporting revenue cycle initiatives and by providing value-added support to revenue cycle leadership. Assignments and oversite for the position will come from the Revenue Cycle Directors by may also come from the department directors as well as the VP of Revenue Cycle. The incumbent will work with revenue cycle leadership to assist in developing and reinforcing effective business practices within pre-registration, admitting, registration, health information management, billing, collections, and customer service. This position may work remotely or onsite based on the needs of the organization.

Requirements

H.S. Diploma - Required
Process improvement training required: Lean Six Sigma Yellow Belt - Required
5 Years - Revenue cycle operations experience - Required
3 Years - Revenue cycle management experience - Required
Proven success in conceiving, planning, and leading success process improvement initiatives - Required
Must be able to travel between various system facilities and off-site locations as needed. - Required
High capacity to identify, analyze, and develop solutions for inefficiencies in departmental operations-Required
Expert analytical abilities of Revenue Cycle technology functionality-Required
Demonstrated experience in data tracking and analysis, and establishing and monitoring standards and improvements-Required
Strong interpersonal and communication skills-Required
Strong verbal and written communication skills-Required
Ability to work effectively and efficiently under tight deadlines-Required
Ability to work effectively independently and within a group setting-Required

Nice To Haves

Bachelor's Degree - Preferred
Excellent management and prioritization abilities-Preferred
Ability to learn and integrate new applications/software systems effectively and efficiently-Preferred
Proven capability to motivate, collaborate, effect change, and promote teamwork-Preferred
Ability to resolve conflict effectively-Preferred

Responsibilities

Conducts quality audits and performs root cause analysis to identify opportunities to enhance performance; partners with leadership to execute improvement plans
Evaluates upcoming projects to proactively identify training requirements and aids in planning and execution of the training plan
Reviews and validates training materials prior to distribution to ensure that proper processes are outlined and easily followed by all potential users
Aids in tracking key performance indicators at the department level, as well as conducting root cause analysis to determine the source of performance issues.
Assists in developing and administering revenue cycle training and education programs, as well as ongoing professional development opportunities such as internal certifications, career ladders, etc.
Collaborates with various departments to map existing processes, conduct readiness assessments, develop approaches to effectively implement change, identify necessary resources, and completes project
Manages multiple projects simultaneously, keeping priorities aligned with overall organizational goals and initiatives
Provides support for the development and execution of plans to improve policies, procedures. And systems throughout all revenue cycle departments
Cultivates internal relationships at the corporate, facility, and departmental levels to gain support and participation in revenue cycle initiatives
Other duties as assigned