Revenue Cycle Coordinator

Senior Helpers•Towson, MD

2d•Onsite

About The Position

The Part-Time Revenue Cycle Coordinator assists with day-to-day revenue cycle operations across multiple Senior Helpers locations, including billing readiness, new client account setup, care documentation review, Long-Term Care Insurance reimbursement, Private Pay account follow-up, payment processing, and other routine billing activities. Working under the direction of the Revenue Cycle Manager, the ideal candidate is dependable, detail-oriented, organized, and able to follow established processes while maintaining accurate documentation and escalating issues as appropriate.

Requirements

High school diploma or equivalent required
At least one year of experience in medical billing, home care or home health, healthcare administration, accounts receivable, medical office operations, or a related field preferred
Strong attention to detail with the ability to review accounts, billing, and documentation information for accuracy and completeness
Strong organizational and follow-through skills with the ability to manage recurring tasks, deadlines, and multiple priorities
Professional written and verbal communication skills, including the ability to communicate effectively with clients, responsible parties, internal teams, and external contacts
Working knowledge of HIPAA requirements and demonstrated ability to handle confidential client, patient, healthcare, and financial information appropriately
Basic proficiency with Microsoft Outlook and Excel, including email communication, spreadsheets, data entry, and routine tracking
Ability to learn and follow established billing processes, systems, documentation standards, and escalation procedures
Ability to work independently after training while recognizing when additional review or escalation is needed

Nice To Haves

Experience with WellSky or other home care/home health EMR systems
Experience supporting Long-Term Care Insurance reimbursement workflows
Experience with payment follow-up or collections
Experience with payment posting, remittance processing, or basic account reconciliation
Familiarity with healthcare billing documentation, payer requirements, reimbursement workflows, and revenue cycle processes

Responsibilities

Review new client reports and registrations for completeness, and enter or update demographic, billing, payer, payment, and financial information in applicable systems
Identify and follow up on missing information or documentation that may delay billing
Review care logs and related service documentation for completeness and billing readiness, including follow-up on missing or incomplete items
Validate billing screens and billing records for accuracy, including hours, rates, service periods, and other billing details prior to billing
Perform Long-Term Care Insurance reimbursement activities, including invoice preparation, submission of supporting documentation, tracking, and routine follow-up
Research declined or unsuccessful Private Pay payment transactions and follow up on outstanding balances
Process routine client payments, deposits, prepayments, autopay transactions, and payment posting for approved payment sources
Maintain accurate account documentation, notes, work queues, and tracking logs
Monitor the shared billing inbox and respond to or route routine billing inquiries as appropriate
Assist with routine billing cycle preparation and other assigned revenue cycle activities
Escalate payer, reimbursement, documentation, or account issues that require Revenue Cycle Manager review