Revenue Cycle Coordinator

Seven Starling

9h•Remote

About The Position

We're looking for a detail oriented, highly organized Behavioral Health Revenue Cycle Coordinator to join our growing team. In this role, you'll play a vital part in helping patients access care quickly and without delay by verifying insurance benefits and intake information and obtaining prior authorizations. You'll also serve as a key problem solver by identifying and correcting issues that prevent claims from being submitted or that result in denials. Additionally, you'll support patients directly by reconciling patient balances and responding to billing questions via email. The ideal candidate brings a solid background in medical billing, with specific experience in behavioral health and telehealth claims, and billing both commercial and Medicaid payers. You're comfortable navigating denials, rejections, posting payments accurately, and calling payers directly when needed to resolve issues, keeping the revenue cycle moving smoothly from intake through payment.

Requirements

Minimum of 2-3 years of experience in behavioral health billing, preferably in a telehealth or behavioral health setting.
Experience billing both commercial and Medicaid payers
Experience verifying insurance benefits and obtaining prior authorizations
Understanding of the full revenue cycle process, from intake through payment
Experience identifying and resolving billing errors, claim rejections, and denials, including submitting appeals
Experience posting payments accurately and reconciling patient balances
Experience with billing software and electronic health record (EHR) systems
Knowledge of HIPAA regulations and insurance policies related to behavioral health and telehealth services
Strong attention to detail and excellent organizational skills
Ability to work independently in a remote environment and manage multiple tasks simultaneously
Excellent communication and problem solving skills, including experience coordinating with external vendors or payers

Nice To Haves

Certification in medical billing or coding preferred, but not required
Experience with Healthie, Candid, and Helpscout.
Familiarity with tools that enhance patient communication, billing automation, and customer support within a telehealth environment.
Comfort using CRM systems, support platforms, and patient management systems to streamline workflows and improve operational efficiency.

Responsibilities

Verify patient insurance benefits and intake information using our system, with additional research through payer portals or direct calls to insurance companies as needed
Obtain necessary prior authorizations for our telehealth behavioral health services
Resolve any billing issues before they result in claim denials or prevent claims from being submitted to insurance
Identify and correct insurance benefit discrepancies, such as eligibility or benefit change issues, before they impact patient care
Deliver exceptional customer service by responding to billing inquiries from patients, reconciling balances, and providing cost estimates via email
Handle end-to-end insurance billing, including overturning denials and rejections, and posting payments accurately
Track and follow up on unpaid claims, submit appeals for denials, and communicate with payers to resolve outstanding issues
Collaborate with clinical and support staff to ensure accurate documentation and patient communication
Support the development and implementation of billing best practices and process improvements
Maintain clear and professional communication with external vendors involved in the billing and claims process