Senior Director, Retail Store Operations

Michael Kors•NY Metro Area, NY

13d•$160,000 - $230,000

About The Position

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. If you enjoy working in a creative, fast-paced environment, then we would love to hear from you! This role is for a leader who is energetic, collaborative, and has great communication. They thrive in a rapidly changing environment, drive results and have developed a best-in-class omni-support structure for a fashion/retail company. They are curious and have a passion for process and finding efficiencies. They are a developer of talent and know how to build high performing teams.

Requirements

10+ years of in store and/or retail operations experience, involving field operations, workforce management and communications
Retail experience required
Strong organizational, project management and time management skills to successfully implement strategic initiatives from initial idea through execution
Strong quantitative, analytical skills with attention to detail and accuracy
Strong communication, critical-thinking, and presentation skills; including the ability to provide written and verbal direction effectively

Nice To Haves

Ability to work in a fast paced, dynamic environment and prioritize workload to manage multiple projects with strict deadlines
Proven leadership ability, as well as strength in building internal partnerships
Ability to think strategically and develop achievable long-term goals

Responsibilities

Develop and lead the retail operations team by defining team strategy and project plans to execute initiatives.
Drive omni-channel strategy to deliver a seamless end-to-end customer experience that spans both online and stores and maximizes an omni culture.
Oversee effective and streamlined store communications while continuing to evolve and innovate our methods of communication.
Effectively manage retail workload planning in collaboration with all departments both within the brand and beyond.
Lead the store workforce management team to drive efficiencies in store scheduling, payroll forecasting, reporting and administration of census, commission & incentive programs.
Partner with corporate compensation department to create strategic compensation programs that align with growing omni-channel business.
Work closely with IT and digital teams to support store systems and technology to ensure the business is supported, efficient and innovative.
Primary liaison between corporate overhead departments and stores to ensure that all information is communicated in a timely, consistent and brand appropriate manner. Escalating where necessary in support of our stores.
Oversee execution of real estate initiatives including store opening, expansion, relocation and closing processes.
Align with Learning and Development team to support training tools and new hire onboarding process to enhance customer experience and increase store productivity.
Oversee field operations team to drive field compliance of back of house standards through regular training and store visits.
Drive operational excellence in stores by creating consistent and efficient back of house standards across the entire store fleet.
Partner with finance department to leverage efficiencies and expenses.