Senior Director, Project Management and Office Operations

KIPP NYC Public Schools•New York, NY

2d•Hybrid

About The Position

KIPP NYC Public Schools is seeking a Senior Director, Project Management and Office Operations (PMOO) to support its bold organizational vision. This role plays a dual part in leading critical evergreen work (60%) and operating as part of an organization-wide project management office function (40%). The PMOO will be responsible for designing and stewarding operational initiatives related to workplace operations, knowledge management, and culture. This leader will build systems and practices to enhance the effectiveness of the Shared Services Team (SST) office, bringing structure to ambiguity and managing multiple complex workstreams. The position reports to the Chief of Staff and manages one direct report, the Office Coordinator. This is a full-time position with a hybrid schedule, requiring a minimum of three in-person days per week at the KIPP NYC Midtown Manhattan office, with potential travel to KIPP NYC campuses.

Requirements

10+ years of progressively complex project management and organizational execution experience leading large-scale initiatives within dynamic environments.
Experience leading workplace or office operations, including facilities management, vendor coordination, and operational practices.
Strong people management and coaching skills, with the ability to develop team members while maintaining high standards for execution and accountability.
Strong relationship-building skills and the ability to earn trust and influence across levels and departments without positional authority.
Exceptional written, presentation, and interpersonal communication skills, with the ability to tailor messaging effectively for diverse audiences and leadership levels.
A Bachelor’s degree is required.

Nice To Haves

Formal project management training or certifications such as PMP, Agile, Lean Six Sigma, are strongly preferred.
Adept at leveraging workflow and presentation tools like Asana, PowerPoint, and Canva.

Responsibilities

Set and drive a long-term vision for the SST office environment to support collaboration and organizational effectiveness.
Design and implement effective space planning, facilities coordination, vendor management, inventory, and workplace logistics systems and practices.
Direct the planning and coordination for hosting meetings and larger convenings.
Architect the standards, governance practices, and systems for capturing, maintaining, and accessing institutional knowledge across the network.
Build systems and practices to reduce dependency on informal or siloed knowledge and support work continuity.
Design and cultivate a workplace environment and operational culture that fosters connection and high-quality work.
Establish and reinforce community-building practices, workplace rhythms, and shared experiences.
Guide and coordinate staff culture efforts in partnership with the Office Coordinator and cross-functional culture leaders.
Create structures and workflows to enable the Office Coordinator to operate with clarity, ownership, and autonomy.
Coach and develop the Office Coordinator, providing clear direction, consistent feedback, and support.
Guiding and coordinating staff culture efforts in partnership with the Office Coordinator and a team of 9+ cross-functional culture leaders.