Senior Director, Program Management

BCD

6d • $120,000 - $145,000 • Remote

About The Position

In this role, you will be responsible for program development and business partnerships across the Global Shared Services network. This role provides governance, stakeholder alignment and end-to-end oversight for operational, transformation and service delivery initiatives across Shared Services. Working closely with Operations leaders, business partners and support functions, the Senior Director ensures initiatives are properly defined, prioritized, governed, implemented and transitioned into sustainable operational support models while maintaining alignment with global business objectives.

Requirements

• Experience leading complex, cross-regional programs and influencing senior stakeholders without direct authority
• Knowledge of operating models, transitions, service management, workforce planning, financial governance and risk management
• Experience using enterprise project, portfolio, reporting and collaboration tools
• Experience across multiple delivery centers, offshoring/ outsourcing or strategic service partner environments
• Computer literate in business software applications
• Experience supporting technology transformation, workflow automation, analytics or AI-enabled solutions
• Excellent written and verbal communication skills in English

Nice To Haves

• Business travel or travel operations experience is preferred

Responsibilities

• Lead and develop management team and business partnerships, setting clear objectives, standards, and priorities
• Build consistent program management, stakeholder engagement, and documentation capability across the team
• Act as a structured point of coordination between business partners, and Shared Service Centers
• Support business cases, budgets, pricing and financial assessments for Shared Services initiatives
• Provide oversight of solution designs, mobilization, migration, stabilization and handover
• Support consistent governance across Shared Services locations and regional service centers as appropriate
• Provide governance and visibility of business partner health, service commitments and material risks
• Support operational and technology-enabled transformation efforts affecting Shared Services
• Maintain visibility of cross-functional dependencies and obtain timely decisions from accountable owners
• Lead recruiting, onboarding, performance management and development for direct reports in coordination with P&C

Benefits

• Flexible working hours
• work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed