Senior Director Program Management

Congruex • Denver, CO

5d • Hybrid

About The Position

The Senior Director, Program Management in the Regional Operations division of Congruex is a key leadership role responsible for building and establishing a program management function that unifies engineering and construction operations. This position will align operations into a cohesive, customer-facing organization while driving operational excellence through standardized processes, seamless delivery, and cross-functional collaboration. The Senior Director will establish best practices, foster coordination between engineering and construction teams, and create a single unified customer experience while ensuring compliance with industry standards and client expectations.

Requirements

• Extensive program management experience within the telecom construction and engineering sector.
• Proven ability to lead and mentor large teams, drive collaboration, and foster a high-performance culture.
• Strong background in budget management, forecasting, and financial optimization.
• In-depth knowledge of engineering and construction project delivery, program management methodologies, and operational integration strategies.
• Demonstrated ability to assess and mitigate technical, financial, and operational risks.
• Excellent ability to convey complex information to technical and non-technical stakeholders, including clients and senior leadership.
• Deep understanding of industry regulations, quality standards, and safety protocols.
• Strong analytical and decision-making skills to address project challenges effectively.
• Bachelor’s degree in Engineering, Construction Management, Telecommunications, Business Administration, or a related field is required.
• Minimum of 10–15 years of progressive experience in program or project management within engineering and construction, with at least 5 years in a senior leadership role establishing program management functions or transforming organizational structures.

Nice To Haves

• Master’s degree (MBA or related technical discipline) is preferred and may substitute for some experience.

Responsibilities

• Develop and execute program strategies that align with the company’s business objectives, ensuring that all large programs are managed in a cohesive and efficient manner.
• Provide leadership in the planning, initiation, and execution of multiple concurrent projects within a program, ensuring consistency and quality across the entire portfolio.
• Ensure that all programs are aligned with the organization’s strategic goals and client requirements, driving innovation, cost efficiency, and performance improvement.
• Lead and mentor a team of project managers, senior managers, and cross-functional leaders, ensuring effective collaboration and communication across all levels of the program.
• Ensure that each project within the program has clear objectives, roles, and responsibilities, and that team members are held accountable for their contributions to program success.
• Foster a culture of high performance, accountability, and continuous improvement within the program management team.
• Serve as a central coordinator and integrator for engineering and construction operations, ensuring coordinated delivery across project portfolios and unified customer engagement.
• Ensure that projects are delivered on time, within budget, and meet quality standards, including the successful implementation of technology, engineering, and construction solutions.
• Manage resource allocation and ensure that the necessary technical, financial, and human resources are available to support project goals.
• Take ownership of the financial management of the program, ensuring that budgets are established, monitored, and adhered to across all projects.
• Conduct regular financial reviews to ensure that costs are controlled and that the program stays within budget, making adjustments as necessary to avoid cost overruns.
• Oversee forecasting and tracking of program expenses, revenue, and profitability, and ensure timely invoicing and payment processes are followed.
• Identify and assess potential risks, including technical, financial, and operational risks, that could impact the success of the program.
• Develop and implement risk mitigation strategies to prevent or address issues that arise during program execution.
• Act as a point of escalation for unresolved issues and provide guidance to project teams in resolving complex challenges.
• Serve as the primary point of contact for key stakeholders, including senior leadership, clients, and external partners, ensuring that communication is clear and effective.
• Maintain strong relationships with clients, providing regular updates on program progress, and ensuring client expectations are met or exceeded.
• Manage any escalations from clients or stakeholders, addressing concerns and ensuring issues are resolved to maintain customer satisfaction.
• Ensure that all program activities comply with industry regulations, quality standards, and safety protocols.
• Work closely with quality control teams to ensure that the engineering and construction aspects of the program meet the required technical specifications and safety standards.
• Implement continuous quality improvement processes to optimize project outcomes and reduce inefficiencies.
• Oversee the development of program reports, including regular status updates, performance metrics, and financial summaries, for senior leadership, clients, and other stakeholders.
• Ensure that reporting is transparent, timely, and accurate, providing critical insights into program health, risks, and overall performance.
• Communicate any program changes, delays, or risks to stakeholders in a proactive and solution-oriented manner.
• Manage changes to scope, schedule, and budget, ensuring that change requests are properly documented, assessed, and approved.
• Oversee the impact of change requests on the overall program, ensuring that any adjustments are implemented effectively and do not disrupt program timelines or budgets.
• Drive a culture of continuous improvement, identifying opportunities to optimize program management processes and increase operational efficiency.
• Leverage technology and innovative tools to streamline workflows, improve decision-making, and enhance program outcomes.
• Encourage the adoption of new methodologies, such as Agile or Lean, where appropriate, to improve the management of telecom projects.
• Perform other related duties as assigned.

Benefits

• Medical, Dental & Vision benefits on day 1
• 401(k) program with company match and immediate vesting on day 1
• Flexible PTO for all exempt roles & competitive PTO accrual for all non-exempt roles
• 10 company paid holidays
• Company Paid Maternity & Parental Leave Options
• Company Paid Basic Life Insurance (employee paid voluntary options)
• Free wellness benefits like counseling, financial planning, caregiver support, and more!
• Marketplace discounts and 24/7 access to online learning & development

What This Job Offers

• Job Type: Full-time
• Career Level: Senior