Senior Director, Production & Logistics

Twelve NYC•New York, NY

4d•$150,000 - $170,000•Hybrid

About The Position

The Senior Director, Production & Logistics leads end-to-end production and fulfillment for Twelve’s retail accounts, including finished products, packaging, and 3PL kitting and assembly programs. The role is accountable for delivering programs on time, within budget, and to client quality and retailer requirements, from production planning through final delivery and reconciliation. This leader partners with Commercial, Creative, Sourcing, Compliance, and Finance, connecting operational decisions to client priorities and business results. The role anticipates challenges, recommends practical solutions, balances speed, cost, quality, and service, develops the team, and builds scalable processes.

Requirements

10+ years of progressive production, logistics, or supply chain experience in a retail, consumer products, merchandising, packaging, or agency environment.
Demonstrated success delivering complex retail product programs across domestic and international suppliers, with direct ownership of 3PL kitting, assembly, warehousing, and fulfillment.
Strong knowledge of retailer routing guides, EDI/ASN data flows, inventory controls, freight planning, vendor compliance, and chargeback prevention.
Working knowledge of product QA/QC, Prop 65, REACH testing, and social compliance; familiarity with FDA requirements where applicable to the product category.
Strong business partnership and a proactive, solutions-oriented approach, combining commercial judgment, negotiation, and analytical problem solving to develop actionable recommendations and drive decisions under pressure.
Advanced Excel skills and proficiency with project management and business systems.

Nice To Haves

NetSuite experience.
EDI/SPS Commerce experience.

Responsibilities

Lead end-to-end production timelines across retail accounts, overseeing merchandise, private-label products, and packaging through domestic and international suppliers.
Partner with Commercial and Development teams to assess manufacturability, cost, lead times, packaging, and fulfillment needs before commitments are finalized.
Set integrated production plans covering specifications, samples and approvals, purchase orders, capacity, quality checkpoints, and delivery milestones; hold owners accountable across concurrent programs.
Monitor factory and supplier performance with Sourcing and Asia regional teams; pursue negotiated pricing, capacity, and lead times, and resolve delays with recovery plans.
Partner with Compliance and QA/QC to ensure required testing, inspections, documentation, and corrective actions are complete before product release.
Lead 3PL programs from scope and costing through component receipt, kitting, packing, shipment, and final inventory and cost reconciliation.
Define bills of materials, assembly instructions, approved kit samples, packaging specifications, labeling, quality checks, and acceptance criteria for each program.
Validate component readiness, warehouse capacity, labor plans, and throughput against launch dates; manage shortages, substitutions, rework, and changes through documented approvals.
Evaluate and onboard 3PL partners; establish service levels, pricing, capacity expectations, and performance reviews covering accuracy, quality, productivity, and delivery.
Oversee component and finished-kit inventory controls, including receipts, usage, damage, cycle counts, reconciliation, and disposition of excess or obsolete stock.
Oversee inbound and outbound logistics across factories, 3PLs, warehouses, retailer distribution centers, and stores, balancing freight cost, transit time, and delivery risk.
Oversee carriers, freight forwarders, and warehouse partners; ensure shipment documentation and tracking, and coordinate customs clearance with qualified partners.
Ensure accurate PO/SO processing, inventory allocation, item and portal updates, invoicing handoffs, and EDI/ASN execution with internal teams and service providers.
Enforce retailer routing guides, booking windows, carton and pallet labeling, and delivery requirements; investigate chargebacks, support disputes, and prevent recurrence.
Provide order and launch visibility to account teams and clients; lead critical escalations with options, cost implications, and recovery dates.
Own production and logistics budgets and cost controls, including product, freight, warehousing, kitting labor, storage, rework, and other fulfillment costs.
Partner with Finance and Commercial Revenue & Margin Operations to validate COGS and landed costs, approve changes within delegated authority, and reconcile estimated versus actual costs.
Track on-time delivery, production milestones, kit and order accuracy, inventory accuracy, cost variances, and chargebacks; use root-cause analysis to drive measurable improvements.
Build repeatable workflows and reporting across ERP, EDI, and 3PL systems; use automation and AI to improve visibility, data accuracy, and execution speed.
Lead, coach, and develop production and logistics team members; set ownership, performance expectations, capacity plans, and coverage for critical work.
Establish operating reviews focused on risks, decisions, and corrective actions; document processes and build team capability to reduce dependence on individual knowledge.
Build trusted relationships with account leaders and clients, understand their priorities, constructively challenge assumptions, and recommend solutions with clear tradeoffs, owners, and next steps.

Benefits

Medical insurance
Dental insurance
Vision insurance
Disability insurance
Life insurance
401(k)
Hybrid work environment
Monthly Mental Health Mondays, when offices close globally
Generous paid time off, including birthday, personal days, and time off around holidays
Paid parental leave
Family planning and wellness benefits
Summer Fridays
Discretionary bonuses