Senior Director, Production & Logistics

Twelve NYC • Brooklyn, NY

2d • Hybrid

About The Position

The Senior Director, Production & Logistics leads end-to-end production and fulfillment for Twelve’s retail accounts, including finished products, packaging, and 3PL kitting and assembly programs. The role is accountable for delivering programs on time, within budget, and in accordance with client quality and retailer requirements, from production planning through final delivery and reconciliation. As a solutions-oriented partner to Commercial, Creative, Sourcing, Compliance, and Finance, this leader connects operational decisions to client priorities and business results, anticipates challenges, recommends practical solutions, balances speed, cost, quality, and service, develops the team, and builds scalable processes.

The role oversees retail product production across domestic and international suppliers; 3PL programs from scope and costing through inventory and cost reconciliation; and inbound and outbound logistics across factories, 3PLs, warehouses, retailer distribution centers, and stores. It also owns production and logistics budgets and cost controls, builds operational workflows and reporting, and leads and develops production and logistics team members.

The position is hybrid and full-time. Salary is $150,000–$170,000, depending on experience. The company describes an inclusive environment and prohibits discrimination in employment.

Requirements

• 10+ years of progressive production, logistics, or supply chain experience in a retail, consumer products, merchandising, packaging, or agency environment.
• Demonstrated success delivering complex retail product programs across domestic and international suppliers, with direct ownership of 3PL kitting, assembly, warehousing, and fulfillment.
• Strong knowledge of retailer routing guides, EDI/ASN data flows, inventory controls, freight planning, vendor compliance, and chargeback prevention.
• Working knowledge of product QA/QC, Prop 65, REACH testing, and social compliance; familiarity with FDA requirements where applicable to the product category.
• Proactive, solutions-oriented business partnering approach, combining commercial judgment, negotiation, and analytical problem solving to turn challenges into actionable recommendations and drive decisions under pressure.
• Advanced Excel skills and proficiency with project management and business systems.

Nice To Haves

• NetSuite experience.
• EDI/SPS Commerce experience.

Responsibilities

• Lead end-to-end production timelines for retail merchandise, private-label products, and packaging across domestic and international suppliers.
• Partner with Commercial and Development teams to assess manufacturability, cost, lead times, packaging, and fulfillment needs before commitments are finalized.
• Set integrated production plans covering specifications, samples and approvals, purchase orders, capacity, quality checkpoints, and delivery milestones; hold owners accountable across concurrent programs.
• Monitor factory and supplier performance with Sourcing and Asia regional teams; negotiate pricing, capacity, and lead times, and resolve delays with recovery plans.
• Partner with Compliance and QA/QC to ensure required testing, inspections, documentation, and corrective actions are complete before product release.
• Lead 3PL programs from scope and costing through component receipt, kitting, packing, shipment, and final inventory and cost reconciliation.
• Define bills of materials, assembly instructions, approved kit samples, packaging specifications, labeling, quality checks, and acceptance criteria for each program.
• Validate component readiness, warehouse capacity, labor plans, and throughput against launch dates; manage shortages, substitutions, rework, and changes through documented approvals.
• Evaluate and onboard 3PL partners; establish service levels, pricing, capacity expectations, and performance reviews covering accuracy, quality, productivity, and delivery.
• Oversee component and finished-kit inventory controls, including receipts, usage, damage, cycle counts, reconciliation, and disposition of excess or obsolete stock.
• Oversee inbound and outbound logistics across factories, 3PLs, warehouses, retailer distribution centers, and stores, balancing freight cost, transit time, and delivery risk.
• Oversee carriers, freight forwarders, and warehouse partners; ensure shipment documentation and tracking, and coordinate customs clearance with qualified partners.
• Ensure accurate PO/SO processing, inventory allocation, item and portal updates, invoicing handoffs, and EDI/ASN execution with internal teams and service providers.
• Enforce retailer routing guides, booking windows, carton and pallet labeling, and delivery requirements; investigate chargebacks, support disputes, and prevent recurrence.
• Provide proactive order and launch visibility to account teams and clients; lead critical escalations with options, cost implications, and recovery dates.
• Own production and logistics budgets and cost controls, including product, freight, warehousing, kitting labor, storage, rework, and other fulfillment costs.
• Partner with Finance and Commercial Revenue & Margin Operations to validate COGS and landed costs, approve changes within delegated authority, and reconcile estimated versus actual costs.
• Track on-time delivery, production milestones, kit and order accuracy, inventory accuracy, cost variances, and chargebacks; use root-cause analysis to drive measurable improvements.
• Build repeatable workflows and reporting across ERP, EDI, and 3PL systems; use automation and AI to improve visibility, data accuracy, and execution speed.
• Lead, coach, and develop production and logistics team members; set ownership, performance expectations, capacity plans, and coverage for critical work.
• Establish operating reviews focused on risks, decisions, and corrective actions; document processes and build team capability to reduce dependence on individual knowledge.
• Build trusted relationships with account leaders and clients, understand their priorities, constructively challenge assumptions, and recommend solutions with clear tradeoffs, owners, and next steps.

Benefits

• Medical, dental, vision, disability, and life benefits.
• 401(k).
• Hybrid work environment.
• Mental Health Mondays: offices close globally once a month, providing an additional 12 days per year.
• Generous paid time off, including birthday, personal days, and time off around holidays.
• Paid parental leave.
• Family planning and wellness benefits.
• Summer Fridays.
• Discretionary bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed