Senior Director, Product Management - Supply Chain Technology

Fanatics Commerce • Atlanta, GA

4d • $204,000 - $255,000 • Hybrid

About The Position

This is a rare, high-impact leadership role in which the Senior Director, Product Management — Supply Chain Technology owns the product strategy and execution across Fanatics Commerce's fulfillment and distribution network, warehouse management systems, and global shipping platforms — the full physical flow of product from our facilities to customers and wholesale partners worldwide. Reporting to the VP of Product Management, this leader will guide a focused team of experienced Product Managers in close partnership with Supply Chain, Operations, Engineering, and executive leadership to translate a bold network transformation strategy into a sequenced, deliverable roadmap. The Senior Director, Product Management — Supply Chain Technology delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights.

Requirements

• 12+ years of Product Management experience with significant ownership of WMS, fulfillment, distribution, or supply chain platforms, including a proven track record leading complex, multi-site technology transformation programs from strategy through delivery.
• Deep expertise in warehouse management systems at enterprise scale — Manhattan Active WMS or equivalent strongly preferred — with demonstrated experience driving both eCommerce and wholesale distribution operations.
• Strong understanding of global shipping, carrier integrations, TMS strategy, and last-mile logistics, including demonstrated experience designing or scaling low-touch logistics models such as automated carrier selection, rate shopping optimization, and reduction of manual touchpoints across the shipping and fulfillment lifecycle.
• Experience operating across B2C and B2B fulfillment and distribution models, with the ability to ensure platform decisions balance customer experience, operational scalability, cost efficiency, and compliance.
• Experience leading and developing teams of Product Managers — setting direction, managing performance, and growing talent in a fast-paced, high-complexity environment.
• Excellent stakeholder management and executive communication skills, with demonstrated comfort operating at the VP and C-suite level across Supply Chain, Operations, Logistics, Finance, and Engineering.
• Strong analytical capabilities — able to build business cases, model total cost of ownership, and track program-level impact across a multi-year network transformation portfolio.

Nice To Haves

• Manhattan Active WMS or equivalent strongly preferred

Responsibilities

• Partner with Engineering and Architecture on platform scalability, reliability, and supply chain technology strategy, managing complex dependencies across multi-team, multi-vendor programs to drive alignment and unblock delivery.
• Work with Finance to model and track program ROI, total cost of ownership, and business impact across the network transformation portfolio, and actively participate in executive-level program reviews and strategic planning cycles.
• Lead build vs. buy evaluations and vendor selection decisions in partnership with Operations, Supply Chain, and Logistics — ensuring technology choices are grounded in operational reality across parcel, freight, last-mile, and regional carriers globally.
• Build and develop a small, mighty team of Product Managers across fulfillment, distribution, WMS, and shipping domains — setting clear direction, managing prioritization across competing demands, and growing talent.
• Create an environment where product managers are close to the business, empowered to make decisions, and accountable for outcomes.
• Drive shipping capabilities across B2C, B2B, and enterprise fulfillment models — including cross-border and customs compliance — ensuring fans and wholesale partners receive their product on time, every time.
• Define and track shipping performance metrics across on-time delivery, cost, carrier performance, and customer experience, in partnership with Logistics and Operations.
• Drive our micro-fulfillment model — enabling on-demand capacity and pop-up sites that power Fanatics Commerce's ability to respond to peak events and hot market moments, ensuring fan demand is met at every surge.
• Ensure platform decisions balance customer experience, operational scalability, cost efficiency, and compliance across both B2C and B2B models.
• Define and evolve the product vision for Fanatics Commerce's Global Shipping platform — spanning carrier integrations, TMS strategy, rate shopping, label generation, package lifecycle management, and delivery tracking.
• Own automation integration strategy across warehouse execution, controls, and robotics systems — translating operational automation investments into coherent product architecture.
• Champion low-touch logistics execution — driving automation, intelligent carrier selection, and streamlined fulfillment routing to reduce freight costs, minimize manual intervention, and improve throughput across the shipping lifecycle.
• Enable greenfield deployments and complex retrofit programs across a growing global network spanning North America, Europe, and beyond — building toward a uniform, modern technology platform for omnichannel operations.
• Lead and co-develop the product strategy and multi-year roadmap for Fanatics Commerce's Warehouse Management System platform, driving a large-scale, multi-site network transformation program across the global network in close partnership with Supply Chain and Operations.
• Translate strategy into clear product requirements, epics, and measurable success criteria — leading backlog prioritization and sprint planning in close partnership with engineering teams.
• Define and track network performance metrics across fulfillment efficiency, distribution accuracy, system reliability, and cost, in alignment with Operations and business stakeholders.
• Navigate peak event planning and operational resilience requirements — including holiday, promotional surges, and hot market events — with rigor and a relentless delivery mindset.
• Apply AI and technology to improve efficiency, quality, and outcomes.
• Use data and digital tools to inform decisions and enhance performance.
• Demonstrate curiosity and adaptability in adopting new technologies and ways of working.
• Contribute to a culture of innovation and continuous improvement.

Benefits

• The salary range represents base pay only and does not include short-term or long-term incentive compensation. When determining base pay as part of a final compensation package, we consider several factors such as location, experience, qualifications, and training. For information about our benefits, please visit https://benefitsatfanatics.com/

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed