Senior Director, Product Management - FinTech

ServiceTitan•US CA Remote, CA

6d•$271,800 - $436,200

About The Position

ServiceTitan is seeking a business leader to own its money-in suite end-to-end. This suite includes card payments, Tap to Pay, Pay by Bank, and consumer financing, processing over $80B in transaction volume. The role involves setting strategy, managing the P&L, driving commercial partnerships, and orchestrating cross-functional execution to convert product capabilities into revenue. This is a strategically important and fast-growing area of the business, ideal for someone with experience running a payments or financing business within a significant distribution platform.

Requirements

10+ years of deep domain expertise in payments, consumer financing, or both, ideally from running a business or a major business unit at a payments processor, lending company, or embedded finance provider.
Track record of P&L ownership with real revenue and margin accountability.
Experience negotiating complex commercial agreements with processors, banks, or lenders.
Operator instincts: experience building GTM and activation models.
Strong cross-functional leadership, with experience driving outcomes across sales, ops, and finance without direct authority.
Ability to operate at the executive level internally and represent ServiceTitan in senior external conversations.
Experience in a B2B2C business where distribution and activation are key challenges.

Responsibilities

Own the multi-year strategy for ServiceTitan's money-in business, including product focus, partner selection, segment targeting, and competitive positioning.
Hold full P&L accountability, including revenue targets, take rate, and margin, and identify levers to drive each.
Define the company's position within the payments and embedded finance ecosystem, including negotiation strategies with processors and structuring of lender programs.
Develop investment cases for the fintech roadmap and present them to executive leadership.
Translate strategy into a clear operating plan.
Own relationships with processors, issuing banks, lenders, and other fintech infrastructure partners, managing deal structures and ongoing performance.
Negotiate commercial agreements, understanding interchange economics, revenue share structures, and contractual flexibility.
Manage a portfolio of lending partners to curate optimal programs for customers and the company's economics.
Identify and develop new partnerships to expand product capabilities or distribution.
Drive commercial activation, including fintech attach in sales, onboarding, adoption, and retention of payment volume.
Partner with Sales and GTM teams to drive customer acquisition, transaction volume growth, and new product adoption.
Orchestrate cross-functional execution across sales, onboarding, customer success, operations, finance, and product.
Build an operating rhythm to ensure team alignment and accountability to shared outcomes.
Set product direction for the money-in suite, prioritizing the roadmap based on business outcomes.
Make build vs. buy vs. partner decisions with clear commercial and strategic rationale.
Ensure compliance, risk management, and regulatory requirements are integrated into product and partnership decisions.

Benefits

Flexible time off
Learning and development opportunities
Comprehensive onboarding program
Leadership training
Bonusly peer-nominated awards
Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents)
FSA and HSA
401k match
Telehealth options including memberships to One Medical
Parental leave and support
Up to $20k in fertility services (IUI and IVF), surrogacy, and adoption reimbursement
On-demand maternity support through Maven Maternity
Free breast milk shipping through Maven Milk
Pet insurance
Legal advisory services
Financial planning tools