Senior Director, Product Management, Decisioning Platforms

Capital One • McLean, VA

6d

About The Position

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. Retail Bank is seeking a highly strategic and technically deep Senior Director of Product to lead our platform teams, with a specific, critical focus on building our next-generation automated fraud defense engine. As the threat landscape rapidly evolves with fraudsters deploying agentic AI to mount continuous, scaled attacks, this individual will be central to our defense strategy, defining the long-term vision for our destination fraud decisioning platform. The Senior Director of Product will evaluate how the decisioning platform engine converges with or works alongside enterprise infrastructure and map out the architectural path to make that integration a reality. This individual will champion new technology, scale a high-performing team, and drive multi-year strategic planning to build an unprecedented, unified defense ecosystem.

Requirements

• Bachelor's degree in any field and at least 7 years of Product Management experience
• Translating complex business strategy and technical challenges into a clear, data-driven product roadmap
• 3+ years of experience building and leading teams of product managers
• 3+ years of experience in innovative technology environments
• 3+ years of experience building business-critical AI and Machine Learning products
• 1+ year of Fraud and Cyber Security experience
• Strong communication skills with a track record of engaging and influencing senior executives
• Ability to lead and influence cross-functional teams, including engineering, design, and risk management

Responsibilities

• Define the multi-year vision and long-term strategy for our destination fraud decisioning platform, aligning with enterprise directives on destination architectures
• Evaluate, architect, and execute the strategy for converging our fraud platforms with Decisioning 2.0; determine if and how these platforms merge to create a unified, real-time decisioning ecosystem
• Champion the application of novel LLM and agentic AI capabilities to build an automated fraud defense engine with solving an industry-wide problem in a fundamentally new way
• Drive clarity across a highly complex, ambiguous problem scope spanning anomaly detection, trend inferencing from fraud/claims, investigations, policy creation, optimization, testing, and lifecycle management
• Contribute to multi-year strategic planning and directly influence budget allocation to support this critical defense infrastructure
• Provide the required problem-solving, technical acumen, and influence to drive critical work toward a Proof of Concept (POC) in the next few quarters
• Mentor existing manager-level PMs and scale the organization to delivery and maintain an automated fraud defense engine
• Take direct accountability for developing managerial talent, fostering a high-performing culture, and ensuring operational excellence across the platform organization
• Oversee and align with 10 + technical and sprint teams to build and scale the platform
• Lead the vision and strategy setting for complex architectural builds across multiple systems and processes. Navigate and align on the future path for destination platforms
• Develop and execute a multi-year, phased approach to technical delivery, transitioning the organization from days-to-weeks manual defense updates to real-time, automated adaptations
• Navigate a highly complex internal stakeholder landscape, driving alignment across the business
• Expand the scope and capabilities of the defense engine horizontally to support other LOBs inside and outside the Bank (e.g., SBB, Card, Marketing)
• Partner with VP+ stakeholders across at least 4 to 5 different organizations or LOBs, and manage critical relationships with significant external vendors and partners
• Ensure platform capabilities enables our tenants to meet regulatory requirements
• Understand and collaborate with partners to manage model and credit decision risks and implications
• Ensure auditability of future automated fraud defense platform

Benefits

• health, financial and other benefits that support your total well-being
• performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior