(USA) Senior Director, Product Management - Customer Fulfillment Experience
About The Position
The Senior Director, Product Management (Fulfillment Experience) leads the strategy and execution for Walmart’s fulfillment customer experience, shaping how customers understand, access, and choose the fulfillment options that best meet their needs. This leader owns the product vision across fulfillment promise and speed, customer choice and control, expansion of new fulfillment capabilities, fulfillment efficiency and economics, and availability of assortment through fulfillment levers. The role translates customer, business, and operational opportunities into a cohesive multi-year product strategy and roadmap, balancing growth, customer experience, speed, cost, and network complexity. They partner deeply across teams to build scalable capabilities across Walmart’s fulfillment ecosystem. About the team: The Global eComm Fulfillment & Post-Transaction Product team focuses on creating fulfillment experiences that are simple, fast, and reliable for every customer. The team designs scalable global platforms that support seamless delivery and resolution processes, ensuring confidence from order to receipt. By leveraging data-driven insights and cross-functional collaboration, the team drives product strategies that enhance operational efficiency and customer satisfaction. This group plays a key role in advancing Walmart’s capabilities across markets, delivering innovative solutions that align with long-term business goals and evolving customer needs.
Requirements
- Extensive experience leading product strategy and operations for complex product portfolios.
- Proven ability to define long-term vision and align product roadmaps with business objectives and market trends.
- Strong expertise in cross-functional leadership, collaborating with engineering, design, analytics, and business stakeholders.
- Demonstrated skill in data-driven decision making, leveraging analytics and emerging technologies to inform product direction.
- Track record of influencing senior leadership and managing enterprise-level resource allocation.
- Commitment to operational excellence, ethical standards, and continuous organizational capability development.
- Ability to foster innovation and guide teams through disruptive technology adoption.
- Bachelor’s degree in computer science, engineering, or related area and 13 years’ experience in product management.
- 15 years’ experience in product management or related area.
Nice To Haves
- Master’s degree in Computer Science, Engineering, Business Administration, or related area and 12 years’ experience as a product manager, ideally working on consumer-facing, large-scale, highly complex B2B/C products
- Supervisory experience
- Creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
- Knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.
- Masters: Business Administration
- Masters: Computer Engineering
- Masters: Computer Science
Responsibilities
- Lead product strategy and operations for multiple complex product families, defining long-term vision aligned with business objectives and market trends.
- Develop and deliver financial plans, prioritize product roadmaps, and identify high-impact investment opportunities.
- Collaborate with senior leadership and cross-functional teams to align product initiatives with enterprise goals.
- Drive innovation by adopting emerging technologies and guiding architectural decisions.
- Oversee product development, ensuring readiness for launch, compliance, and continuous process improvement.
- Build and develop a high-performing product organization through talent management and capability development.
- Utilize data-driven insights and AI to inform product decisions and anticipate market shifts.
Benefits
- Competitive pay
- Performance-based bonus awards
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U (Walmart-paid education benefit program for full-time and part-time associates)
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What This Job Offers
Job Type
Full-time
Career Level
Director
