Senior Director, Process Redesign Lead

Cencora•Conshohocken, PA

11d•$150,000 - $235,070

About The Position

The Senior Director, Process Redesign Lead defines and governs future-state business processes across USPAH’s digital transformation initiatives. The role ensures transformation efforts use simplified, standardized, and scalable ways of working aligned with business strategy and operational realities. It partners with business leaders, workstream leads, Program Leads, and enablement teams to translate strategic intent into executable process designs, and ensures those designs are documented, validated, and ready for adoption before deployment. The role leads end-to-end future-state process design, establishes design standards and governance, facilitates cross-functional workshops, and coordinates process design with program delivery milestones. It also supports change management, training, communications, testing, readiness, risk management, post-deployment sustainment, and continuous improvement across transformation waves.

Requirements

Minimum of 10–12 years of experience in business process design, operating model transformation, or enterprise change initiatives.
Demonstrated experience leading complex, cross-functional process redesign efforts at enterprise scale.
Strong background working with business leaders across multiple functions and operational domains.
Proven experience facilitating workshops and driving alignment in matrixed environments.
Deep understanding of end-to-end business processes and enterprise operating models.
Strong facilitation, design thinking, and problem-solving skills.
Ability to translate strategic objectives into practical, executable process designs.
Proven ability to influence senior leaders and navigate competing priorities.
Strong written and verbal communication skills, including process documentation and storytelling.
Comfort operating in ambiguity and driving clarity through structure.
Ability to operate in a dynamic, time-bound 3–5 year transformation environment.
Ability to support extended hours during critical design, testing, and deployment periods.
Ability to travel as required to support workshops, design sessions, and readiness activities.
Bachelor’s degree required.

Nice To Haves

Experience with process modeling and intelligence tools such as Celonis, Signavio, or BlueWorks Live.
MBA or other advanced degree.

Responsibilities

Partner with vendors as needed to align on standard methodology and templates for capturing end-to-end current-state processes.
Lead end-to-end future-state process design across transformation initiatives, aligning designs with business strategy and operating model goals.
Partner with business leaders and Program Leads to identify process pain points, inefficiencies, and opportunities for simplification and standardization.
Facilitate cross-functional workshops to define future-state processes, roles, decision points, and handoffs.
Establish and govern process design standards, documentation requirements, and approval mechanisms.
Ensure process designs are executable, operationally viable, and scalable across the enterprise.
Coordinate with Program Leads to align process design timing with delivery milestones.
Partner with Organizational Change Management, Training, and Communications teams to support understanding and adoption of process changes.
Support testing and readiness activities by ensuring process scenarios and edge cases are accurately represented.
Identify and manage process-related risks, dependencies, and trade-offs, escalating as appropriate.
Establish process documentation, ownership, and governance for post-deployment sustainment.
Capture lessons learned and continuously improve process design approaches across waves.
Perform other duties as assigned.