Senior Director, Portfolio Risk Management

Trustly•San Francisco, CA

8d•$300,000 - $400,000•Hybrid

About The Position

Trustly guarantees payments in North America. Every approval decision drives revenue for Trustly and for our customers, and every one of them also carries risk and loss. We are looking for a portfolio risk leader to own that balance across our business domains and to turn risk management into a growth driver, in partnership with our commercial and customer service teams. This function owns segment risk management, the customer-facing risk solutions consulting team, and risk operations and compliance. You will partner closely with Risk Data Science, Risk Product and Risk Engineering, who own the risk models and the engine your decisions will run on, and you will be the senior risk voice with our executive team and our largest customers.

Requirements

12+ years in payments, lending or banking risk, including at least 5 years leading teams across more than one function.
Ownership of a loss budget and an approval rate target at the same time, with a track record of improving approval rate while holding loss within budget.
Direct experience setting rules and thresholds in a real-time decisioning environment where model scores drive the decision.
Merchant underwriting depth: KYB, beneficial ownership, financial statement review, exposure modeling and industry risk.
Experience overseeing risk operations at scale: decision queues to service levels and first-line controls.
Presenting and defending a risk position with customer executives and with your own executive team, including risk terms inside a commercial deal.
Experience standing up or rebuilding a risk function, including hiring the team.

Nice To Haves

Bachelor's degree in economics, statistics, mathematics, engineering, finance or a related field. MBA or a graduate degree in a quantitative discipline is a plus.
ACH or EFT domain expertise. Depth in one or more of gaming, telco, utilities, insurance or financial services.
Collections, recovery and representment run as loss mitigation, with measured recovery rates.
Familiarity with model risk governance and independent validation in financial services.
Experience working with ODFIs or payment processors on risk matters.

Responsibilities

Own consumer transaction loss, merchant credit exposure and approval rates across customer segments.
Decide where to tighten and where to loosen, grounded in loss attribution, and balance approval rate against loss.
Own change control on the decision set: rules, thresholds, score cutoffs and non-standard deal terms carry a quantified loss and approval impact before launch. Define guarantee tier eligibility and the economics behind each tier.
Monitor return performance against network rules and internal limits, across unauthorized, administrative and funding-related return reasons.
Own rules and thresholds across segments, including the per-merchant risk settings in the risk engine.
Set and document merchant underwriting criteria: onboarding, KYB standards, merchant risk tiering, monitoring triggers and offboarding.
Establish the merchant approval authority framework in partnership with Finance and Commercial.
Direct incident response for major risk events, including the escalation path into Legal, Commercial and our banking partners.
Set risk appetite and pre-authorization requirements early in a deal so they shape the terms.
Present the risk position and the trade-off on the largest and most complex deals: approval rate and expected loss.
Own the risk inputs into pricing: expected loss by customer, guarantee tier recommendation, and the exposure and collateral terms on non-standard deals.
Partner with Customer Success to bring the risk view into customer meetings and quarterly business reviews. Provide regular risk reporting and propose remediation where return performance drifts.
Be accountable for customer risk relationships at executive level.
Build and develop the team across segment risk management, customer-facing risk solutions consulting, and risk operations and compliance.
Run risk execution end to end: merchant underwriting operations, the alert and manual decision queues to SLA, representment, recovery and collections, and first-line compliance execution with controls testing.
Set the agenda for the Risk Committee, and present loss performance, emerging risk and the case for any change to senior and executive stakeholders.
Partner with Risk Data Science on how model scores are used in the rules, and with Risk Product and Risk Engineering on what the engine needs to support next.