Senior Director, Personal Lines Auto Product

Liberty Mutual Insurance•Boston, MA

5d•$156,000 - $281,000

About The Position

At Liberty, our Personal Lines Auto Product team partners across the company to build and roll out auto insurance solutions that keep pace with what customers and agents need. We focus exclusively on auto, bringing deep expertise, data and analytics to deliver strong state-by-state results while modernizing how we price policies and the technology that supports them. Organized around four core areas—Delivery & Development, Underwriting Effectiveness, State Management, and Mobility Solutions—we work collaboratively to live our purpose: helping people embrace today and confidently pursue tomorrow. It's an incredibly exciting time to join the Auto Product Telematics organization. As telematics continues to become a larger and more strategic component of Liberty Mutual's business, we are scaling capabilities across Personal Auto, Claims, and Small Commercial to unlock new sources of customer value, operational efficiency, and competitive advantage. We are seeking an exceptional product leader to lead our Auto Product Telematics organization. This leader will be responsible for defining and delivering the telematics strategy, driving business outcomes across a rapidly growing portfolio of products and capabilities, and partnering across the broader enterprise to maximize the value of telematics across the enterprise. The ideal candidate is a strategic thinker, strong people leader, and proven operator who can balance long-term vision with flawless execution while leading a high-performing, multi-disciplinary organization. This position may have in-office requirements depending on candidate location.

Requirements

Highly developed quantitative analysis and problem-solving skills
Excellent leadership and communication skills
Proven ability to influence other leaders across an organization
10+ years progressively responsible work experience in an analytically driven environment

Nice To Haves

Previous experience in consulting or call center / customer service analytics in insurance or financial services preferred but not required
MBA or advanced degree in quantitative field preferred but not required

Responsibilities

Lead the Auto Product Telematics Product organization, including Product Design & Experience, Product Monitoring & Analytics, Program Delivery & Support Capabilities, and Product Owners.
Define and execute the long-term telematics strategy in support of USRM's growth, profitability, and customer experience objectives.
Lead the evaluation of telematics program performance, economics, and value realization, ensuring products and capabilities deliver measurable outcomes for customers and the business.
Scale telematics capabilities across Personal Auto, Claims, Small Commercial, and other emerging enterprise use cases.
Own the telematics product portfolio, including roadmap development, prioritization, investment planning, and value realization.
Partner with Product, Data Science, and Technology leaders to deliver innovative and scalable telematics capabilities.
Develop and manage a portfolio of telematics data use cases that unlock value across underwriting, claims, customer experience, and operational workflows.
Oversee telematics vendor strategy, vendor relationships, and vendor investment/performance management to maximize business value and performance.
Drive the design and evolution of telematics customer experiences, including ownership of key mobile app experiences and customer touchpoints.
Ensure successful rollout and adoption of telematics products and capabilities through strong program delivery and cross-functional execution.
Partner closely with Service organizations to support frontline readiness, training, knowledge management, escalations, and customer support experiences.
Monitor competitive trends, emerging technologies, and industry best practices to inform future telematics strategy and investments.
Build, develop, and inspire a high-performing team while fostering a culture of innovation, accountability, collaboration, and continuous improvement.
Influence and align senior leaders across the enterprise to advance strategic priorities and deliver business outcomes.