Senior Director, Payments

Caesars Entertainment•Jersey City, NJ

3d•$200,000 - $235,000

About The Position

The Senior Director, Payments will lead Caesars Digital’s end-to-end payments business, owning the strategy, performance, economics, operations, and customer experience across deposits, withdrawals, reversals, refunds, and reconciliation. This leader will drive improvements in conversion, authorization rates, withdrawal speed, cost efficiency, reliability, vendor performance, and platform scalability across a complex, high-volume payments ecosystem. This role requires a commercially minded, data-driven operator who can balance customer experience, payment economics, risk, fraud, AML, and regulatory requirements while partnering closely with Product, Engineering, Finance, Treasury, Risk, Operations, Support, and VIP teams. The ideal candidate will bring executive presence, strong vendor management discipline, and the ability to build a high-performing team that delivers measurable improvements in payment performance and customer outcomes within the first 12 months.

Requirements

Commercially minded, data-driven operator
Executive presence
Strong vendor management discipline

Responsibilities

Lead Caesars Digital’s end-to-end payments business
Own the strategy, performance, economics, operations, and customer experience across deposits, withdrawals, reversals, refunds, and reconciliation
Drive improvements in conversion, authorization rates, withdrawal speed, cost efficiency, reliability, vendor performance, and platform scalability
Balance customer experience, payment economics, risk, fraud, AML, and regulatory requirements
Partner closely with Product, Engineering, Finance, Treasury, Risk, Operations, Support, and VIP teams
Build a high-performing team that delivers measurable improvements in payment performance and customer outcomes within the first 12 months