Senior Director, Patient Insights & Analytics

Genentech • Daly City, CA

1d • $209,200 - $388,400 • Hybrid

About The Position

At Genentech, delivering transformative therapies goes hand-in-hand with creating seamless, deeply supportive patient experiences. The Senior Director, Patient Insights & Analytics serves as the strategic decision-support engine behind patient engagement and portfolio strategies. This role leads a high-performing team of analysts and bridges pharmaceutical patient journey expertise with advanced analytics, AI/ML methodologies, and scalable technology. The team's insights shape commercial strategies, optimize Next Best Action (NBA) frameworks, and measure the real-world impact of patient support programs.

The role is based in South San Francisco, California, with a hybrid schedule requiring three days per week on campus. Relocation benefits are not available. The expected salary range is $209,200 to $388,400 per year. Actual pay depends on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and company performance. The position also qualifies for benefits detailed at the provided link.

Requirements

• Bachelor’s degree in Data Science, Statistics, Economics, Health Economics, Business Analytics, Life Sciences, or a related quantitative field.
• 12+ years of relevant experience in life sciences, pharmaceutical commercial analytics, decision support, or healthcare-focused management consulting.
• 5+ years of direct people management experience leading and mentoring teams of data analysts, data scientists, or insights professionals.
• Thorough understanding of the specialty/pharma patient journey, including diagnosis, treatment initiation, access and reimbursement hurdles, patient assistance programs, hub services, and adherence drivers.
• Extensive hands-on and strategic experience with secondary healthcare datasets, including longitudinal patient data, medical and pharmacy claims, EHR/EMR data, specialty pharmacy data, and PROs.
• Demonstrated experience developing analytics capabilities from traditional reporting to predictive and prescriptive analytics, including NBA models, machine-learning-driven patient journeys, and AI-driven insight tools.
• Proven track record developing impact measurement models, experimental designs such as A/B testing and test-control matched pairs, and ROI attribution frameworks for patient engagement and commercial initiatives.
• Familiarity with integrating patient insights across digital channels, CRM platforms, and customer touchpoints to drive cohesive patient experiences.

Responsibilities

• Serve as the strategic decision-support lead for patient engagement, integrating actionable patient insights into commercial strategy, brand planning, and portfolio execution.
• Lead the design, refinement, and quantification of patient journeys using diverse healthcare datasets and traditional primary market research.
• Modernize and digitally transform the Patient Insights function by building advanced analytical capabilities and integrating AI/ML methodologies, predictive modeling, and scalable analytics.
• Oversee development and optimization of Next Best Action (NBA) analytics frameworks that provide data-driven recommendations to improve patient experiences, support adherence, and maximize patient support program impact.
• Establish analytical frameworks and methodologies to quantify the reach, efficacy, business value, and ROI of patient engagement strategies and support initiatives across brands and portfolios.
• Partner with Brand and Patient Experience teams to align analytics capabilities with business objectives and communicate complex findings through executive narratives.
• Direct, coach, and inspire a high-performing team of analysts and insights leads, fostering continuous learning, innovation, technical excellence, and strategic partnership.
• Champion standards for data privacy, patient data governance, and regulatory and compliance guidelines across analytics frameworks, data science workflows, and patient support capabilities.

Benefits

• A discretionary annual bonus may be available based on individual and Company performance.
• The position qualifies for benefits detailed at the link provided in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior