Insights & Analytics Director - Claims

AXIS•New York, NY

1d•Onsite

About The Position

This role is critical for AXIS Capital's strategic ambitions, as data, analytics, and AI are key enablers. The Head of Insights & Analytics – Claims will lead the delivery of insights, analytics, and AI solutions to empower Claims teams to make better, faster, and more informed decisions. This position is responsible for translating Claims priorities into impactful data products, analytics solutions, and AI-enabled capabilities that enhance claims outcomes, operational efficiency, customer service, leakage management, reserving effectiveness, and overall operational performance. As the senior Insights & Analytics leader for the Claims organization, you will serve as a strategic partner to Claims leadership, ensuring that data and AI investments are focused on measurable business value. You will collaborate closely with Claims, Reserving, Actuarial, Finance, Underwriting, and Transformation teams to establish a unified understanding of claims performance, emerging trends, and opportunities for improvement throughout the claims lifecycle. The role integrates business partnership, people leadership, and delivery accountability, ensuring AXIS continues to advance its use of analytics and AI to achieve superior claims outcomes and operational excellence.

Requirements

Experience leading analytics, business intelligence, data, or AI teams.
A minimum of 10 years’ experience in analytics, business intelligence, data, or AI, including at least 3 years leading teams.
Experience partnering with Claims, Insurance Operations, Actuarial, or Reserving functions within the insurance industry.
A minimum of 3 years’ experience in the insurance or reinsurance industry, partnering with Claims, Insurance Operations, Actuarial, or Reserving functions.
Demonstrated ability to translate business strategy into practical analytics and AI solutions.
Experience delivering measurable business outcomes through the use of analytics, data products, or AI capabilities.
Experience directly managing a team of at least 6 people, including team leads or senior individual contributors.
Strong understanding of insurance claims processes, operational performance measures, and claims data.
Strong stakeholder management and communication skills.
Ability to balance strategic thinking with practical execution.
Knowledge of modern analytics, business intelligence, and AI technologies.
Ability to operate effectively within a complex, matrix organization.

Nice To Haves

At least 3 years’ experience in claims analytics within specialty insurance or reinsurance.
Experience deploying AI or machine learning solutions into production within claims or insurance operations.
An advanced degree in a relevant field (e.g., Data Science, Statistics, Business Analytics, Computer Science, or similar) is highly desirable, or equivalent professional experience.

Responsibilities

Act as the primary Data & Analytics partner for Claims leadership.
Develop a deep understanding of Claims priorities, challenges, operating models, and strategic objectives.
Translate business needs into a prioritized portfolio of insights, analytics, and AI initiatives.
Own the delivery of Claims-focused reporting, dashboards, analytics solutions, and AI-enabled capabilities.
Drive the evolution of Claims MI from operational reporting towards predictive and prescriptive insights.
Champion self-service analytics and scalable data products that enable Claims teams to access trusted information when needed.
Work closely with the Insights & Analytics Lead - Reserving and Reserving leadership to ensure alignment between Claims and Reserving analytics priorities.
Support a consistent view of claims performance, loss development, claims trends, and portfolio movements across Claims and Reserving.
Identify opportunities to leverage AI, advanced analytics, automation, and innovative technologies across the Claims function.
Work with Analytics, AI Delivery, and Insights Delivery teams to ensure solutions can be implemented effectively and sustainably.
Promote responsible, controlled, and value-focused adoption of AI capabilities within Claims.
Ensure analytics and AI initiatives are clearly linked to business outcomes.
Define measures of success and track the value delivered by solutions.
Promote a culture of continuous improvement and evidence-based decision-making.
Build trusted relationships with senior Claims leaders and business stakeholders.
Act as a bridge between business priorities and technical delivery teams.
Communicate complex analytical concepts in a way that is understandable and actionable for non-technical audiences.
Lead and develop a team of Insights & Analytics professionals aligned to the Claims value stream.
Encourage reuse of common solutions, patterns, and best practices across the wider Insights & Analytics function.
Ensure solutions are delivered in line with AXIS data governance, AI governance, and information management standards.
Partner with Data Governance, Data Quality, Data Operations, and Platform teams to ensure Claims solutions are built on trusted data foundations.