Senior Director, Partnerships - Canada

Upgrade•Toronto, ON

10d

About The Position

Upgrade helps customers move in the right direction with affordable and responsible financial products, having assisted over 7.5 million customers with over $42 billion in consumer credit since 2017. The company focuses on improving customers' financial well-being by building products that provide more money and support their journey toward a better financial future. Upgrade is backed by prominent technology investors and was recently valued at $7.3B. The company is recognized for its collaborative and inclusive culture, earning accolades such as World’s Top Fintech Companies by CNBC and Best Places to Work by Built In. As Senior Director, Partnerships - Canada, the role involves leveraging business development, analytical skills, partner management expertise, and industry knowledge to deepen partnerships and drive segment growth for Flex Pay’s travel partners across the Canadian market. This individual will act as the voice of the partner internally, ensuring operational excellence and promoting innovation and growth. The role requires a thoughtful leader who can gather feedback and insights to continuously refine Flex Pay's product positioning. The candidate must effectively communicate Flex Pay’s unique capabilities for customized payment marketing solutions and thrive in a fast-paced, highly technical environment. This strategic position is ideal for someone with experience in fintech/travel industries and B2B2C distribution models.

Requirements

Bachelor's Degree in a business, marketing or related field from an accredited college or university
10+ years of B2B Commercial or General Management experience
A thorough understanding the travel ecosystem in Canada
Demonstrated expertise managing external partner relationships, including business development and growth initiatives - proven ability to interact with and gain the trust of clients
Understanding of partner revenue management landscape and sales environments
Ability to orchestrate relationships across marketing, e-commerce, finance, IT and other departments with Flex Pay partners
Deep focus on data analytics, synthesizing results to identify opportunities, drive initiatives and evaluate effectiveness
Strong strategy, research, analysis, presentation and negotiation skills
Proven success navigating technical integrations and SaaS-driven business environments
Strong proficiency in project planning and the flexibility to adjust to different settings and shifting priorities
Comfortable operating with a high sense of urgency, enthusiastic about working with diverse and talented teams across geographies, and driven to succeed
Passionate about engaging and developing talent; attract, develop, engage and retain talented individuals with a compelling, unifying vision that steers and motivates
Excellent verbal & written communications skills

Nice To Haves

Master's degree a plus
bilingual English / French a plus

Responsibilities

Oversee and direct Flex Pay’s commercial activities and Account Management team for the Canada market
Build strong, long-lasting relationships with influential stakeholders with all Canadian clients
Plan, implement and manage strategic commercial activities and pipeline to short and long term business goals and annual revenue targets
Develop and maintain strategic account plans for key partners, lead business reviews, and recurring check-ins
Create & articulate compelling value propositions around Flex Pay’s BNPL solution
Scope projects, shape engagements, and help define business and product solutions that best satisfy partner needs and achieve their desired business outcomes
Work collaboratively with internal teams (including account management, product, compliance, analytics, UX and delivery teams) to ensure that Flex Pay is meeting market needs and continuously improving service and product offerings
Gather, assess and share insights on the Segments of the Travel industry and how best to position Flex Pay (airline, tour op, OTA’s, travel agencies)
Synthesize and share data-driven industry-specific trends and recommendations
Represent Flex Pay through participation at events, speaking engagements, industry associations and trade shows