Senior Director, Partnership Strategies & Solutions- Campus

Sodexo Careers•Albuquerque, NM

5d•Remote

About The Position

As a Senior Director, Partnership Strategies & Solutions - Campus, you’ll own a portfolio of strategic client accounts across the Southwest, ensuring long-term retention and positioning our organization as an indispensable partner. You’ll lead day-to-day engagement and growth strategies while driving operational alignment in a higher education setting. By building deep relationships, anticipating risks, and coordinating cross-functional solutions, you’ll deliver excellence and continuous improvement. This role requires strategic thinking, influence without authority, and the ability to navigate complexity in competitive service environments. Remote role with 50-60% expected travel across Southwest Territory. Candidate to reside in or near territory.

Requirements

5–10 years of experience in account management, client retention, or strategic customer success.
Proven success retaining complex accounts in competitive B2B service environments.
Familiarity with public or institutional procurement and renewal cycles.
Strong interpersonal, communication, and conflict resolution skills with ability to influence without authority.
Proficiency in CRM tools (e.g., Salesforce) and Microsoft Office Suite; skilled in using data and storytelling to support retention and growth.
Ability to manage large portfolios, craft high-impact presentations, and drive strategic solutions in complex environments.
Minimum Education Requirement - Bachelor’s Degree or equivalent experience
Minimum Management Experience – 7 years
Minimum Functional Experience – 7 years

Responsibilities

Serve as the primary point of contact for assigned Campus clients, fostering strong, long-term relationships.
Lead retention efforts by identifying at-risk accounts and executing recovery plans.
Develop strategic account plans aligned with client needs and organizational goals.
Partner cross-functionally to co-create solutions that improve service delivery and reduce costs.
Conduct business reviews, monitor KPIs, and surface insights using CRM tools.
Facilitate contract renewals and craft compelling proposals.