Senior Director, Operations

ABM•Mountain View, CA

18h•Onsite

About The Position

ABM is seeking a Senior Account Director to manage a national account team supporting a high-tech client portfolio. This role involves overseeing all aspects of services and operations, including human resources, accounting, Environmental Health & Safety (EH&S), energy management, performance quality, profit and loss (P&L), procurement, and client relations. The Senior Account Director will develop, plan, and cost-control procedures to ensure contract compliance across multi-site locations, focusing on client satisfaction and retention. The position also drives continuous improvement through staff development and operational excellence. The objective is to lead a multi-site operations team to deliver integrated facility management services across various environments such as automotive service centers, EV charging hubs, laboratories, and office spaces, ensuring safety, efficiency, customer satisfaction, and contract adherence while managing budgets, client communications, and internal operations performance. A key aspect is building scalable infrastructure (people, process, tools) to support the client's planned exponential growth.

Requirements

Equivalent experience to a Bachelor’s degree in Engineering
10+ years of experience in mission critical operations environments
Minimum of 15 years of relevant, extensive facility management experience
5+ years of experience in a management role with 5 or more direct reports
Experience managing a wide array of services including: technical maintenance, utility systems, cleaning, EV charging, janitorial, and workplace services
Strong written and verbal communication skills, including ability to communicate with executive-level stakeholders
Experience directly managing large multifunctional facility teams
Demonstrated ability to lead teams through hyperscale growth
Demonstrated ability to generate cost savings through continuous improvement initiatives
Familiarity with Computerized Maintenance Management Systems (CMMS) such as Maximo
Proficiency with Building Automation Systems
Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, etc.)
Strong understanding of OSHA safety regulations
Experience in articulating and managing technical systems operations and maintenance
Proven budgeting, expense control, and financial forecasting skills

Nice To Haves

Bachelor’s degree in Engineering strongly preferred
MBA strongly preferred
Experience in the electric vehicle industry preferred
Certified Plant Maintenance Manager (CPMM), Certified Facility Manager (CFM), or similar — preferred
Project Management Professional (PMP) — preferred
Current or former tradesperson license — preferred

Responsibilities

Oversee all aspects of the client’s critical physical infrastructure
Ensure all work performed in mission critical spaces is high quality and non-disruptive
Manage a team including directors and senior managers
Anticipate client growth needs and drive ABM to create scalable infrastructure to deliver
Plan and administer associate activities to ensure timely and continuous operations
Establish priorities, assign tasks, and monitor team performance, quality, and timeliness
Own the P&L budget aligned to the Master Services Agreement (MSA), Key Performance Indicators (KPIs), and Service Level Agreements (SLAs)
Direct contracted maintenance operations with a high level of professionalism
Act as single point-of-contact for all facility-related matters, including projects, staffing, and budgeting
Ensure client satisfaction across all project, financial, schedule, and KPI metrics
Monitor and enforce ABM training completion and audit compliance monthly
Analyze and utilize operational data to support continuous improvement
Foster a customer-first approach through service recovery and retention practices
Identify, support, and execute on opportunities for operational and financial improvement