(USA) Senior Director, Operations (Trust & Safety Operations)

Walmart•Bentonville, AR

5d•Onsite

About The Position

Walmart Connect is a critical part of Walmart’s growth strategy. Walmart has built a multi-billion dollar closed-loop media business division of America’s largest omnichannel retailer. It offers unparalleled opportunities for brands to reach their desired customers, no matter where, how and when they shop, while measuring the impact of onsite, offsite and in-store media through product sales at Walmart. Walmart Connect is dedicated to driving measurable outcomes for our suppliers, sellers, merchants, stores, GMs, partners, and agencies using our full funnel ad solutions that leverage Walmart’s proprietary in-store and online data reflecting a strong retail footprint online, in app and across 4,600 U.S. stores. This is a unique opportunity to join a high-visibility team within the largest company in the world.

Requirements

Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 6 years’ experience in operations, project management, or related area OR 8 years’ experience in operations, project management, or related area.
4 years’ supervisory experience.

Nice To Haves

Bachelor’s degree in Law, Business, Public Policy, or a related field; advanced degree preferred.
12+ years of experience in Trust & Safety, ad policy, compliance, or risk management within ad tech, digital media, or platform environments.
5+ years of people leadership experience, including managing managers and multi‑disciplinary operational teams.
Strong working knowledge of advertising regulations, data privacy laws (e.g., GDPR, CCPA), and industry Trust & Safety standards.
Demonstrated experience operationalizing ad policy or compliance programs at scale in partnership with Legal and Compliance teams.
Demonstrated experience working as a first line of defense and partnering with a second line Compliance function.
Senior Trust & Safety operational and people leadership across ad policy development/enforcement, audit compliance (MRC/SOX), data governance, and risk evaluation.
Deep digital advertising experience across full-funnel ad products, ad tech, and policy enforcement at scale.
Strong first-line partnership with Compliance and Legal on risk identification, issue management, audit readiness, and control effectiveness.
Sound judgment as a senior escalation point for complex, high-risk issues balancing integrity, trust, and business needs.
Expertise translating regulatory requirements into clear, executable policies and workflows.
Proven ability to design teams and operate control frameworks (documentation, testing, monitoring, remediation, third-party risk).
Cross-functional influence with Product/Engineering/Sales/Marketing; strong training, stakeholder communication, and team-building.
Leading a cross-functional team
Masters: Business Administration, Masters: Computer Engineering, Masters: Operations Management
Project Management - Project Management Professional - Certification

Responsibilities

Lead Trust & Safety Operations for Walmart Connect, providing senior‑level operational and people leadership for teams responsible for ad policy enforcement, testing support, audit support, controls implementation, remediation, and other first‑line‑of‑defense activities that protect platform integrity and advertiser trust.
Serve as the primary first‑line liaison to Walmart Connect Compliance & Ethics, partnering closely on risk identification, issue management, audits, and control effectiveness, while supporting second‑line oversight through strong documentation, transparency, and accountability.
Act as a senior escalation point for complex or high‑risk Trust & Safety issues, exercising sound judgment and partnering with cross‑functional leaders to resolve issues while balancing platform integrity, advertiser trust, and business needs.
Own the day‑to‑day execution of ad policy governance and enforcement, ensuring advertising content, products, and practices consistently meet legal, regulatory, ethical, and Walmart Connect policy standards across the advertising lifecycle.
Lead updates and operational implementation of ad policies, by translating and implementing Legal and Compliance regulatory requirements and risk guidance into clear, executable standards and workflows for the business.
Oversee ongoing operational testing, quality assurance, and issue resolution, ensuring consistent application of ad policies, standard operating procedures, timely remediation of gaps, and readiness for audits, internal reviews, and regulatory inquiries in partnership with the second and third lines of defense.
Design, maintain, and execute business and operational processes and controls to identify, assess, and mitigate risks and oversee SOX/financial control frameworks including recurring operational risk reviews, control mapping, documentation, testing, remediation, and ongoing daily monitoring to ensure readiness for audits and regulatory examinations, post‑audit remediation execution and third‑party risk management activities within assigned scope.
Drive continuous improvement and control optimization, including conducting root-cause analysis of control failures, implementing automation where possible, and serving as the primary business liaison for any internal and external audits, risk management, and cross-functional leadership.
Partner cross‑functionally with Product, Engineering, Compliance, Legal, Sales, and Marketing to embed Trust & Safety requirements into product launches, go‑to‑market initiatives, and operational processes, ensuring responsible growth without introducing unmanaged risk.
Drive education and training for Walmart Connect associates on ad policies and business risks mitigation practices that reinforce trust and safety best practices, a culture of accountability, ethical advertising, and shared risk ownership.
Build strong, credible relationships with senior leaders and stakeholders, communicating clearly across audiences, influencing operational decisions, and confidently escalating material risks and issues as needed.
Develop, structure, retain, and motivate high‑performing teams, fostering learning, resilience, continuous improvement, and operational excellence while ensuring the organization remains scalable, efficient, and execution‑focused.