Senior Director, Operations Support

BLUE ORIGIN•Huntsville, AL

About The Position

Blue Origin is seeking a Senior Director, Operations Support to lead the functions that enable a high-growth, greenfield program to reach full-rate production by the end of the decade. The role’s central outcome is ensuring that material is available, qualified, and at the point of use when required by the build plan. The Senior Director leads Supply Chain, Logistics, Warehousing, and Materials and Production Control through subordinate leaders. The role owns material availability, supplier readiness, material flow, and the operating model and metrics for the support organization. It also establishes an operating model for AI-enabled support functions and partners across Operations, Manufacturing, Value Streams, Quality, Engineering, Finance, Program leadership, Field Service, and Technology. The position reports to Operations leadership. Success in the first year includes placing functional leaders, establishing shared operating metrics centered on clear-to-build performance, baselining supplier readiness plans for critical items, and agreeing on allocation rules for competing new-build and sustaining demand.

Requirements

15 or more years of progressive operations experience, including at least 5 years leading through subordinate managers or directors.
Direct ownership at scale of at least two of these functions: supply chain, quality, logistics, warehousing, or materials and production control.
Demonstrated accountability for material availability during a production ramp, including a track record of maintaining the build plan.
Experience taking a technically complex product from new product introduction into rate production, including supplier qualification and run-at-rate.
Experience presenting operational readiness and risk to senior executive audiences.
Ability to operate in ambiguous, fast-moving environments where the organization, supply base, and production system are being defined in parallel.
Genuine curiosity about AI-enabled workflows and willingness to build without traditional support structures.
Bachelor’s degree in Engineering, Supply Chain, Operations, or a related field.
Must be a U.S. citizen or national, U.S. permanent resident (current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

Nice To Haves

Master’s degree or MBA.
Experience supporting both new-build and sustaining or aftermarket demand within one organization.
Aerospace, defense, turbomachinery, or other high-consequence hardware background.
Greenfield site or new factory startup experience.
Lean, Six Sigma, or ASQ certification, such as CQE, CQM, or Black Belt.
International trade compliance depth, including export control, Foreign Trade Zones, or duty drawback.
Familiarity with Coupa, Costpoint, SAP, or similar procurement and ERP systems.

Responsibilities

Lead a multi-function organization through subordinate leaders across Supply Chain, Logistics, Warehousing, and Materials and Production Control.
Own hiring, performance management, succession planning, and professional development across the support functions; build leadership capacity as the organization scales.
Establish the operating model for AI-enabled support functions, including decisions about automation and where human judgment is essential.
Set shared operating metrics across support functions.
Own support-organization safety performance with EHS, including warehouse and material handling, heavy-haul, and supplier-site work.
Own material availability as a program output, including clear-to-build performance against the production plan.
Own the master production schedule interface, MRP integrity, inventory strategy, and buffer policy for raw materials, purchased parts, and work in process.
Establish shortage escalation and recovery processes that resolve constraints.
Balance allocation between new-build and sustaining demand when both require the same parts.
Own supplier readiness for production rate, including capacity commitments, tooling, first-article and production-part approval, and run-at-rate validation.
Direct the supplier development roadmap for a largely new domestic and international supply base.
Intervene with suppliers that are not on track to meet production rate, including recovery plans, resourcing decisions, and on-site development.
Own total cost of supply with Finance, including direct material, tooling, logistics, and cost-to-serve.
Own inbound and outbound logistics, including heavy-haul and project cargo for large assemblies, and international trade compliance.
Own warehousing, receiving, kitting, and point-of-use delivery for new-build and spares.
Establish logistics and packaging strategy for delivery of finished units.
Represent material readiness in executive program reviews and communicate risks early with a recovery position.
Partner with Engineering on design for manufacturability, design for affordability, and configuration maturity ahead of release.
Partner with Field Service on spares provisioning, repair loops, and warranty findings.
Define support-function requirements for ERP and AI tools and partner with Technology on implementation.

Benefits

Medical, dental, and vision insurance.
Basic and supplemental life insurance.
Paid parental leave.
Short- and long-term disability.
401(k) with company match of up to 5%.
Education Support Program.
Stock options for regular employees working at least 20 hours per week.
Paid time off of up to four weeks per year, based on weekly scheduled hours.
Up to 14 company-paid holidays.
Depending on role type and job level, potential eligibility for benefits and bonuses based on company discretion; amounts and eligibility are not guaranteed.