Senior Director, Operations and Customer Quality Program Engineer

Applied Materials•Santa Clara, CA

5d•Onsite

About The Position

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

Requirements

Demonstrates broad and comprehensive understanding of different systems, theories and practices as well as the changing business environment
Applies in-depth knowledge of own segment/function, business and commercial expertise to differentiate itself from the competition
Leads a business unit, department or sub-function generally through multiple levels of managers of diverse activities; develops and executes business unit, department or sub-functional strategy to achieve key business objectives
Evaluates key business challenges; directs the development of new or innovative solutions
Guided by company strategy and business objectives, impacts results of segment/function
Influences and negotiates at the top executive levels, with great latitude on outcomes; presents and defends complicated or delicate issues
Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.

Responsibilities

Responsible for meeting customer expectations in product quality, responsiveness and services.
Interfaces with key customers to ensure customer satisfaction and that products meet customer specifications.
In case of customer inquires or issues (e.g. product returns), the Global Quality organization is responsible for providing customers with answers and driving each issue to resolution.
Ensures that all interactions with customers are done in a professional and timely manner.
Provides clear and well-articulated vision, strategies and plans to continuously improve product and service quality for our customers.
Develop and strengthen the Quality organization.
Manage general business requirements manage employees, create and monitor budgets.
Establish roles and responsibilities to achieve in manufacturing line and customer support.
Ensures that quality control inspections, tests, root cause analysis and corrective procedures are coordinated throughout the organization.
Selects, evaluates and manages employees to ensure the efficient operations of the function.