Senior US Director of Utilization - Robotic Surgical Technologies

Medtronic•North Haven, CT

1d•$220,000 - $220,000•Remote

About The Position

Robotic Surgical Technologies (RST) is transforming minimally invasive surgery through the Hugo™ robotic-assisted surgery platform. Within the RST Customer Success and Field Service organization, this team is responsible for driving customer adoption, clinical utilization, and long-term program success across hospital systems throughout the United States. The function leads strategy and execution to help customers maximize robotic program performance, expand procedure adoption, and achieve sustained value from their investment. This is a remote role that may be based anywhere in the United States. The position requires travel of 50% or more to support customer sites, team development, business reviews, and cross-functional collaboration. The Senior Director, RST US Utilization provides strategic and operational leadership for teams responsible for robotic surgery program adoption, utilization, and customer success. This leader will oversee Robotic Clinical Specialists and Robotic Program Managers while partnering closely with Sales, Marketing, Training, Technical Service, and other cross-functional stakeholders to enhance customer outcomes, grow utilization, and support commercial objectives across the U.S. market.

Requirements

Bachelor’s degree and 15+ years of experience in medical device, healthcare technology, healthcare services, or healthcare industry environments or advanced degree with at least 13 years of experience.
10+ years of people leadership experience managing sales, clinical, customer success, program management, or equivalent customer-facing teams.
Ability to travel 50% or more within the United States.

Nice To Haves

Master of Business Administration (MBA), master's degree, or advanced clinical degree.
Demonstrated experience driving business growth, technology adoption, utilization, or customer outcomes within complex hospital systems.
Experience influencing executive leaders, physicians, and other senior healthcare stakeholders.
Experience supporting robotic-assisted surgery, surgical technology, or operating room environments.
Knowledge of hospital administration, service-line management, and healthcare economics.
Experience leading large-scale implementation, adoption, transformation, or change management initiatives.
Experience utilizing data analytics, business intelligence, and performance metrics to drive customer and business outcomes.

Responsibilities

Lead and develop a national utilization organization focused on customer adoption, program performance, and long-term robotic surgery program success.
Develop and execute strategies that drive procedure growth, system utilization, customer retention, and market expansion.
Partner with commercial leadership to align robotic surgery programs with broader account growth strategies and business objectives.
Conduct executive-level business reviews with hospital leadership, surgeons, and key stakeholders to evaluate performance and identify growth opportunities.
Drive adoption of new technologies, clinical applications, digital solutions, and best practices across customer sites.
Establish performance expectations, manage resource allocation, and oversee forecasting, budget management, and operational execution.
Lead customer escalation management, risk mitigation planning, and resolution of complex business and operational challenges.
Recruit, coach, and develop high-performing leaders and field professionals while building a culture of accountability, collaboration, and customer focus.