Senior Director of Technology Innovation & Data (TID)
About The Position
The onsite Senior Director of Technology Innovation & Data provides strategic leadership and oversight of technology operations, innovation, and data initiatives across Four Seasons Resort Lānaʻi, Sensei Lānaʻi, and related entities, including remote offices. The role drives technology strategy, operational excellence, and system reliability while leading teams, vendors, and cross-functional partnerships. It supports the distinct business needs of each property, enhances guest and employee experiences, and delivers organizational value. The position leads technology teams and oversees budgeting, forecasting, procurement, contract negotiations, and vendor management. It develops business cases, ROI analyses, and technology strategies; oversees multi-property and remote technology operations; and leads major implementations, infrastructure projects, and digital transformation initiatives. The role ensures compliance with corporate, brand, privacy, PCI, cybersecurity, regulatory, and telecommunications requirements, while partnering with executive leadership, ownership groups, and stakeholders. It also fosters collaboration, innovation, accountability, inclusion, continuous improvement, and employee engagement through visible leadership and relationship building.
Requirements
- Must possess legal work authorization in the United States, unless currently in a managerial position at another Four Seasons location and potentially eligible for L-1 visa sponsorship.
- Availability for schedules that vary with business needs; weekend and holiday availability is required.
- Clear Hawaii Driver’s Abstract required.
- Ability to stand or sit for extended periods, lift up to 50 pounds, and push or pull as needed during shifts.
- Prior knowledge and experience with cabling; computer networking equipment and operating systems, specifically Novell, UNIX, and Windows NT; personal computer and server hardware; data communications equipment and protocols; and office administration applications.
Responsibilities
- Lead, develop, and inspire technology teams through recruitment, coaching, performance management, succession planning, and leadership development.
- Direct technology budgeting, forecasting, procurement, contract negotiations, and vendor management.
- Develop business cases, ROI analyses, and technology strategies aligned with long-term organizational goals.
- Oversee technology operations across multiple properties and remote offices, ensuring secure, reliable, and scalable services.
- Lead technology implementations, infrastructure projects, and digital transformation initiatives from planning through execution.
- Ensure compliance with corporate, brand, privacy, PCI, cybersecurity, regulatory, and telecommunications requirements.
- Partner with executive leadership, ownership groups, and key stakeholders to develop and execute technology solutions.
- Drive cross-functional collaboration, stakeholder engagement, and organizational change through communication and relationship management.
- Foster innovation, accountability, inclusion, continuous improvement, and high employee engagement.
- Build relationships with employees, guests, ownership representatives, and community partners through visible, engaged leadership.
Benefits
- Retirement Plan, Wellness Credit, and Travel Credit
- Paid Time Off and Holiday Pay
- 100% employer-paid medical, dental, and vision benefits
- Complimentary stays and exclusive discounts at Four Seasons worldwide
- Complimentary employee meals and dry cleaning for employee uniforms
- Subsidized on-island housing and other resources
- Employee engagement and recognition events
- Learning and development programs
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
