Senior Director of Risk Management

BMC Software•Boston, MA

1d•Onsite

About The Position

The Senior Director for Risk Management is a senior system leader responsible for the strategic direction, operational oversight, and continuous improvement of the Risk Management function across a three-hospital system including an academic medical center and other affiliates. This role leads the development and implementation of a comprehensive Boston Medical Center (BMC) health system risk management program designed to reduce harm, minimize organizational liability, ensure regulatory compliance, and promote a culture of safety and accountability. This role partners closely with senior quality/patient safety, clinical, operation, legal, and administrative leaders to proactively identify and mitigate risk, strengthen organizational learning from safety events and claims, and ensure consistent risk management practices across hospitals. The role requires strong leadership, sound judgement, and the ability to influence decision-making across complex organizational structures.

Requirements

Master’s degree required (e.g., MPH, MHA, MBA, Pharm D, etc.)
Minimum of 10 years of progressive professional experience in risk management, patient safety and/or health care quality
Demonstrated experience leading multifaceted risk and patient safety/quality initiatives, influencing senior leaders, and managing complex stakeholder environments.

Nice To Haves

Clinical background strongly preferred
Experience working closely with executive leadership
Experience working in complex academic or multi-hospital system strongly preferred.

Responsibilities

Develop and lead the strategic vision and operational plan for Risk Management across three hospitals and other BMC affiliates
Establish a standardized, system-wide risk management framework aligned with quality and safety goals, including robust Collaborative Case Review processes, action item tracking and closed loop follow-up
Identify enterprise-level risk priorities using data from safety events, claims, litigation, regulatory findings, and operational performance
Create clear accountability for clinical leaders, operational leaders, and quality leaders for escalation pathways for high-risk events and emerging risks
Present risk trends identified through quality/ patient safety and claims with mitigation approaches to executive leadership
Monitor execution of risk mitigation plans across all three hospitals and BMC affiliates
Work in close partnership with Claims and Risk Captive colleagues to promote pro-active risk mitigation programs
Oversee successful development and execution of the CARE (Communication, Apology and Resolution)
Align current quality/patient safety risks with data emerging from claims data to synthesize a cohesive approach across the system to risk mitigation
Collaborate with quality/patient safety leaders and staff to ensure synergy with process improvement efforts stemming from safety events
Partner with quality/patient safety leaders to develop system priorities for risk mitigation
Ensure compliance with federal, state, and accreditation requirements related to risk management including reporting to external agencies (i.e. DPH, BORIM, CMS)
Align risk management strategies with key policies and procedures across the system
Reduce unwarranted variation in risk management practices across the three hospitals
Ensure consistent implementation of shared tools, dashboards, and reporting structures
Facilitate cross-hospital learning and dissemination of best practices
Promote a strong culture of safety including psychological safety and transparency
Support leaders in responding and managing complex and/or sensitive events
Balance learning and accountability in the advancing of a high-reliability organizational framework focusing on systems, human performance and human behaviors
Lead and mentor risk management staff across the system
Establish clear role expectations and performance standards
Foster collaboration between risk management and quality/patient safety, legal, clinical, and operational teams.
Oversee on-call coverage for Risk Management Specialists, and provide back-up as needed