Senior Director Of Revenue Operations (Hybrid)

Nitro•Toronto, ON

3d•Hybrid

About The Position

A global SaaS leader for seamless digital document workflows, Nitro offers a suite of solutions for PDF, eSigning, identity verification and analytics supported by a best-in-class customer success and change management team. With more than 3 million licensed users and 13,000+ business customers across 157 countries, we serve 67% of the Fortune 500. We aim to create an environment where talented individuals are empowered to excel. How we collaborate, innovate, and engage with one another is important to us. Our work is driven by 5 key principles: One team, One mission Our collective dedication to Nitro's mission defines us. Together, we are building an environment where everyone feels like a valued part of something bigger than themselves. Own it We take full ownership of our actions and decisions. We empower one another to lead with confidence, creativity, and a solutions-focused mindset. Accountable to our customers We are dedicated to our customers and take our commitments seriously. We do what we say we are going to do. Excellence in execution Driven by passion and precision, we exemplify excellence in our delivery with innovative, top-quality results. Be bold, fail fast, learn faster We learn as we grow, dare to try, and bravely question. We are not chasing perfection but forever iterating towards it. These guiding values shape our approach to work, fostering a culture where everyone is inspired to contribute their best. We’re seeking a strategic and execution-focused Snr. Director of Revenue Operations to lead our GTM systems, analytics, and deal desk functions. This role will own the end-to-end technology stack supporting Sales, Marketing, and Customer Success, while driving data-driven insights and operational excellence across the revenue engine. Reporting to the CFO, this is a highly cross-functional leadership role critical to scaling our next phase of growth.

Requirements

Previous senior level sales, marketing, operations, or revenue operations experience
Previous experience driving and implementing Revenue Operations strategies
Clear communication of RevOps strategy across the company
Experience running day-to-day oversight of a SFDC administrator/CPQ
Worked with FY planning and territory planning as well as compensation planning
Alignment between Sales, Marketing, and Operations as part of the RevOps framework
Revenue-focused incentives and organizational strategies
10+ years software industry experience, (Deal Desk, Finance, Sales operations experience preferred)
Ability to manage multiple deals and tasks simultaneously and experience in collaborating with cross-functional teams
Ability to identify areas of improvement and propose necessary changes
Comfortable communicating with Executive level decision makers
Excellent business acumen and proven ability in commercial negotiations
Some experience in software revenue recognition principles and have worked closely with finance/revenue teams
Proven ability to manage teams across geographies
Experience in contract management
Excellent verbal and written communication skills
Strong analytical skills along with ability to demonstrate practical judgment in complex situations
Great teamwork skills and collaboration skills
Good knowledge of MS Excel & Salesforce design.

Nice To Haves

Deal Desk, Finance, Sales operations experience preferred

Responsibilities

Own and optimize the end-to-end go-to-market technology stack (e.g., Salesforce, HubSpot, Groove, Clay, CPQ, etc.), ensuring seamless integration, adoption, enablement and alignment across Sales, Marketing, and Customer Success.
Partner with cross-functional stakeholders to evaluate new tools, manage implementations, and drive adoption.
Help drive adoption through structured enablement programs in partnership with the Sales Enablement team, ensuring every team gets full value from the stack.
Improve and maintain data integrity and governance across all systems to enable accurate reporting and forecasting.
Build and maintain a unified GTM data model and reporting suite to support executive-level decision-making.
Deliver recurring insights on pipeline health, funnel conversion, customer segmentation, and revenue performance.
Partner with Finance to support board-level reporting, budgeting, and planning processes.
Lead and scale the deal desk function to support pricing strategy, non-standard deal structuring, approvals, and contract processes.
Ensure consistency and efficiency in deal workflows, identifying and implementing more efficient approaches and collaborating closely with Sales, Legal, and Finance.
Act as a strategic partner to Sales leadership on quota setting, comp planning, and sales motions.
Drive operational rigor across the revenue org through standardized processes, documentation, and performance metrics.
Identify bottlenecks in the GTM funnel and lead cross-functional initiatives to improve efficiency and revenue yield.
Serve as a key thought partner to the CFO, Sales leadership and other execs on revenue strategy and execution.
Build and lead a high-performing RevOps team with expertise in systems, analytics, and process design.
Foster a culture of continuous improvement, collaboration, and accountability.