Senior Dir Of Quality Assurance

FLACRA•Village of Newark, NY

22d•$85,000 - $110,000•Onsite

About The Position

The Senior Director of Quality Assurance provides agency-wide leadership for Quality Assurance development activities in accordance with the organization’s mission, vision, and values. The role oversees the development, implementation, outcomes, and coordination of the Quality Assurance Work Plan, including audit scheduling, completion, and follow-up. It supports organizational alignment with strategic priorities and ensures program and organizational compliance with regulatory requirements and policies, including requirements related to operating certificates, privacy, and incident management. The position leads quality monitoring and improvement activities, including incident management and review, utilization reviews, Plan-Do-Study-Act, rapid-cycle improvement, audits, performance outcomes, satisfaction surveys, training resources, and curriculum implementation. It focuses on program data collection, analysis, KPI attainment, and creation of performance and audit reports for Quality Assurance and Quality Improvement meetings. The role also supports evaluation and redesign of services in response to changing demographics, funding, and community needs, and works to integrate and expand behavioral health services across the organization’s continuum of care. The Senior Director supervises, supports, coaches, and trains Quality Assurance Specialists; helps assess training needs and develop staff; and contributes to a positive, employee-centered work environment. Responsibilities also include recruiting and interviewing staff, administering a process for receiving and investigating compliance and quality concerns, consulting with agency Directors and programs, and maintaining relationships with community and service partners. The position participates in the agency’s on-call rotation and works with the Executive Vice President of Quality Assurance on external liaison and investigation responsibilities, incident review, and regulatory compliance.

Requirements

Bachelor’s degree in a Health or Human Services field.
Five years of behavioral health experience.
Three years of supervisory experience.
Valid New York State driver’s license.
Excellent written and verbal communication skills.
Demonstrated leadership and management skills, including supervision, teaching, and administration.
Ability to communicate effectively and work cooperatively with culturally diverse people, staff, and community service providers.
Ability to manage and maintain current knowledge of regulatory requirements, compliance, and privacy.
Knowledge of the local behavioral health system.
Proficiency in Microsoft Word and Excel.
Experience with E-record.

Nice To Haves

Master’s degree.
Quality Assurance experience.
Public relations experience.

Responsibilities

Align processes and organizational philosophy with the agency’s values, strategic plan, and priorities.
Develop, implement, coordinate, and evaluate the Quality Assurance Work Plan, including maintaining its calendar and ensuring audits are completed and followed up on.
Ensure program and organizational compliance with regulatory oversight requirements, governing policies, and operating certificate requirements.
Support implementation and evaluation of services and redesign services to address changing demographics, funding environments, and community needs.
Promote a positive work environment reflecting the organization’s mission, vision, and values; use strength-based, employee-centered approaches and implement corrective measures when needed.
Facilitate team building and supervise, support, coach, and train Quality Assurance Specialists.
Plan and implement agency-wide quality monitoring, including incident management and review, utilization reviews, Plan-Do-Study-Act, rapid-cycle improvement, audits, performance outcomes, satisfaction surveys, and training resources.
Train new direct reports and support leadership in mentoring staff and developing individual staff development plans.
Conduct or coordinate Corporate Compliance training at new-hire orientation as the Director or designee.
Recruit, screen, and interview prospective staff; assess staff training needs and assist in developing training.
Administer processes for receiving, documenting, tracking, investigating, and acting on Corporate Compliance, HIPAA, confidentiality, and Quality Assurance concerns.
Coordinate and analyze daily, weekly, and monthly program data and outcomes; create performance and audit reports for Quality Assurance and Quality Improvement initiatives.
Support program success through attainment of KPIs.
Ensure integration and expansion of behavioral health services across the organization’s continuum of care, including outreach and engagement, crisis services, mobile clinic, CCBHC, and outpatient behavioral health services.
Participate in monitoring the agency Learning Management System and required regulatory training adherence.
Participate in the on-call rotation.
Develop and maintain effective relationships with community groups, referral sources, planning, funding, and service agencies.
Consult with agency Directors and programs regarding compliance, safety, and client best practices.
Act as a liaison, alongside the EVP of QA, to the NYS Justice Center and other outside entities involved in Quality Assurance.
Manage internal and external investigations, with oversight from the Executive Vice President of Quality Assurance, to ensure compliance with incident management requirements.
Support the EVP of QA as designated co-chair of the agency’s Incident Report Committee, monitoring and evaluating the health and safety of clients and staff.
Support ongoing agency-wide compliance with OASAS, OMH, DOH, privacy, and 42 CFR requirements.
Ensure audits are completed when risk areas are identified by programs or agency administration.