Senior Director of Operations - New Orleans, LA

LAZ Parking•New Orleans, LA

1d•Onsite

About The Position

LAZ Parking is one of the largest and fastest growing parking companies in the country, operating hundreds of thousands of parking spaces. They describe themselves as a PEOPLE FIRST company, with a mission to create opportunities for their employees and value for their clients. They are looking for individuals to join a growing company led by passionate people committed to being the best. The Senior Director of Operations supports the Regional Vice President with complete oversight for financials and operations of an assigned portfolio to ensure 24/7 professional parking management in commercial, government services, and other accounts. This role embodies a servant leadership culture, supporting home office programs and initiatives while also addressing the individual needs of operational teams within their assigned portfolio. This role requires weekend and evening availability.

Requirements

Understanding of P&L's.
Ability to run monthly client reports.
Ability to manage the client-LAZ relationship.
Willingness to travel to different locations on a daily/weekly basis as needed.
Bachelor's Degree or equivalent work experience.
8+ years in a parking management role.
Previous experience managing at least 8 manager-titled direct reports.
Experience in maintaining, fostering, and growing client relationships.
Experience overseeing hospitality, commercial, and municipal parking operations.
Previous experience with parking management systems and technology.
Knowledge of Excel, Word, PowerPoint, and General Microsoft Office Applications.
Parking management experience of multiple locations is required.
Ability to work evening hours and weekends as needed.
Ability to seek improvement and create an environment of idea sharing and creative problem solving.
Strong customer service skills and abilities.
Ability to be approachable and facilitate coaching conversations with employees and managers.
Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
Ability to encourage open expression of ideas and opinions.
Excellent teambuilding and interpersonal skills.
Ability to work independently and multi-task.
Ability to communicate professionally and effectively with all levels of the organization.
Ability to interpret policies, procedures, and standard business practices.
Demonstrates a sense of urgency and timeliness.

Responsibilities

Maintain multiple client accounts, including commercial garages and surface lots, government contracts, and municipalities.
Develop client relationships and ensure business retention.
Maximize increased revenue, managed expenses, and customer satisfaction by maintaining the highest level of service thresholds and initiatives aligned with client expectations.
Assist the region with business development, proposal, presentation, and transitions for new locations.
Lead, direct, and develop a team of managers and employees to accomplish annual and periodic goals/initiatives, embodying LAZ Parking’s culture.
Identify high-potential employees to support the organization’s continued growth.
Plan and execute the opening of new locations within their assigned portfolio.
Prepare budgets and conduct monthly reviews of profit/loss by location within the assigned portfolio.
Organize and narrate parking management skills for Facilities Managers and Assistant Managers.
Understand, implement, and deliver all requirements outlined within the contractual agreement between LAZ Parking and clients.
Prepare daily, weekly, monthly, and annual financial and operational reports as required.
Manage, plan, schedule, train, and direct the activities of Facilities Managers and Assistant Managers.
Serve as a liaison to parking patrons and various stakeholder groups impacted by the operations of the assigned portfolio.
Implement and complete other projects, programs, and initiatives that may arise from the operation of the assigned portfolio.
Review and edit proposed parking, maintenance, etc. agreements.
Communicate with local police departments and emergency management teams regarding operations.
Organize and manage the oversight of event operations within LAZ Parking.
Monitor, review, and analyze market rate structures.
Implement and complete other projects, programs, and initiatives that may arise from assigned portfolio operation.
Perform additional related duties as assigned by leadership.