Senior Director of Operations-Corporate Accounts

Haemonetics•US PA Remote, PA

1d•$158,400 - $294,400

About The Position

The Senior Director of Operations for Corporate Accounts (GPO’s, IDN’s and Government) is responsible for overseeing operational performance, scalability, and service delivery across large, multi-site healthcare clients for the hospital business which includes BMT and IVT. This role ensures consistent execution of operational standards, regulatory compliance, financial performance, and client satisfaction while driving continuous improvement across national accounts. The Senior Director acts as a strategic partner internal national accounts team, translating business objectives into efficient, and high-performing operational outcomes.

Requirements

Bachelor’s degree or related field experience , required
10+ years’ experience national accounts/operational healthcare leadership.
Proven experience managing national or multi-site healthcare accounts.
Strong knowledge of healthcare regulations, compliance, and quality standards.
Demonstrated success leading large, geographically dispersed teams.
Strong financial acumen and experience managing budgets and P&L.

Nice To Haves

Experience working with large health systems, payers, or national healthcare service organizations.
Experience supporting complex client contracts and enterprise-level relationships.

Responsibilities

Lead and oversee operations for corporate healthcare accounts across multiple regions and facilities.
Develop, implement, and standardize operational processes to ensure consistency, efficiency, and quality.
Serve as a key partner to the leadership team in developing the strategy and approach for large corporate accounts for the hospital business.
Ensure delivery aligns with contractual obligations, and KPI’s.
Identify operational risks and implement mitigation strategies.
Serve as the operational point of contact for corporate accounts, including the field national accounts managers and clients.
Partner with field corporate account managers to understand strategic goals and translate them into operational plans.
Support contract renewals, expansions, and new account implementations.
Proactively address client concerns and drive high levels of client satisfaction and retention.
Lead end-to-end contract management and contract operations for IDN and GPO accounts
Design and implement scalable systems, tools, and processes to support cross-business contracting, visibility, and operational efficiency
Partner with commercial operations, pricing and contracting to create frameworks and workflows across hospital businesses
Partner cross-functionally to streamline operations, optimize deal structures, and enhance alignment
Identify and drive growth opportunities across IDNs and GPOs by leveraging enterprise-wide contracting strategies and coordinated account engagement
Analyze performance metrics to drive profitability, productivity, margin improvement, and contract compliance.
Partner with finance and sales teams to ensure accurate reporting and financial transparency.
Identify opportunities for revenue growth and operational optimization.
Meet and exceed target metrics for hospital business.
Ensure compliance with healthcare regulations, accreditation standards, and internal policies.
Manage contract compliance
Lead quality assurance initiatives and corrective action plans.
Partner with leadership to support long-term operational strategy for corporate accounts.
Lead process improvement initiatives
Monitor industry trends and best practices to enhance operational effectiveness.