Senior Director of Impartial Hearings

City of New York • New York, NY

5d • $185,000 - $205,000 • Onsite

About The Position

The New York City Housing Authority (NYCHA) is seeking a highly experienced, strategic, and operationally focused Senior Director of Impartial Hearings to lead the Authority’s administrative hearing function for the Office of the Impartial Hearings (OIH). The OIH is an administrative tribunal responsible for conducting impartial hearings and rendering decisions in accordance with applicable federal regulations, consent decrees, NYCHA policies, and principles of due process. Reporting to the Deputy Chief Administrative Officer (DCAO), the Senior Director of Impartial Hearings is responsible for the overall administration, integrity, quality, and operational effectiveness of NYCHA’s hearing process. The Senior Director of Impartial Hearings oversees Hearing Officers, administrative/operational staff, case management functions, and hearing procedures to ensure fair, timely, legally sound, and consistent adjudication of matters involving public housing tenancy, Section 8 subsidy administration, grievances, appeals, and related proceedings. The ideal candidate will possess strong expertise in administrative law, quasi-judicial proceedings, due process protections, and public sector operations, along with demonstrated experience managing high-volume adjudicatory environments and leading operational improvements.

Requirements

• Admission to the New York State Bar
• Four years of recent full-time responsible, relevant, satisfactory legal experience subsequent to admission to any bar
• Eighteen months of which must have been in the supervision of other attorneys, in an administrative, managerial or executive capacity, or performing highly complex and significant legal work.
• Incumbents must remain Members of the New York State Bar in good standing for the duration of this employment.

Nice To Haves

• Strong expertise in administrative law, quasi-judicial proceedings, due process protections, and public sector operations
• Demonstrated experience managing high-volume adjudicatory environments and leading operational improvements

Responsibilities

• Oversee the day-to-day operations of the Office of Impartial Hearings, including hearing scheduling, case management, calendaring, workflow management, staffing, and operational performance.
• Supervise Hearing Officers and hearing administrative/operations staff, including assignment distribution, performance management, training, coaching, and professional development.
• Ensure hearings and written determinations are conducted and issued in accordance with federal regulations, consent decrees, NYCHA policies and procedures, and applicable laws governing administrative proceedings.
• Establish operational standards, performance metrics, and quality control measures to improve consistency, efficiency, timeliness, service delivery, and procedural integrity across hearing functions.
• Monitor caseloads, backlog trends, hearing timelines, and disposition rates and implement strategies to improve operational effectiveness.
• Lead the business process reengineering of the hearing lifecycle, streamlining workflows and documenting change initiatives.
• Develop, update, and maintain hearing officer standard operating procedures, operational protocols, templates, and training materials to ensure compliance and consistency.
• Lead operational modernization and process improvement initiatives focused on enhancing hearing administration, reporting, and optimizing customer experience.
• Establish data standards and maintenance practices to ensure the long-term usability, reliability, and sustainability of records and reporting databases.
• Review legally complex matters and elevate issues requiring executive or legal review as appropriate.
• Manage the operational utilization and delivery of critical interpretation and translation vendor services within hearing workflows to ensure compliance with federal, state, and city language access mandates.

Benefits

• A choice of medical coverage plans
• Deferred compensation plans
• A defined pension benefit plan as a member of the New York City Employees’ Retirement System (NYCERS)

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed