Senior Director of Facilities | Residential Services

Columbia Hospitality•Seattle, WA

1d•Onsite

About The Position

The Senior Director of Facilities is a strategic and operational leader responsible for the overall performance, safety, and longevity of building systems, infrastructure, and physical assets across a multi-property portfolio residential portfolio. This role not only oversees daily operations and facilities team performance but also guides long-term capital planning, vendor partnerships, and sustainability initiatives.

Requirements

12+ years of progressively responsible experience in facilities, engineering, building operations, asset management, or a related field, including significant senior leadership responsibility.
8+ years leading Facilities & Engineering leaders across multiple complex properties or assets, with demonstrated success leading through Chief Engineers, Directors of Engineering, and other technical leaders.
Significant experience with complex high-rise residential, luxury condominium, Class A, hospitality, or comparable sophisticated building environments; HOA and Board experience strongly preferred.
Demonstrated experience leading major capital improvements, building-system projects, renovations, and infrastructure initiatives, including financial oversight, risk management, procurement, and execution.
Strong financial and business acumen, including operating and capital budgeting, Reserve Studies, long-term capital planning, forecasting, lifecycle and ROI analysis, contract management, and executive reporting.
Broad technical knowledge of HVAC, mechanical, electrical, plumbing, building automation and controls, life-safety, vertical transportation, and major building infrastructure, with the ability to assess risk and effectively challenge and guide technical recommendations.
Demonstrated strategic leadership, executive presence, sound judgment, talent development, change leadership, crisis management, collaboration, and ability to influence stakeholders without direct authority.
Exceptional communication, presentation, negotiation, coaching, and relationship-management skills with the ability to effectively advise HOA Boards, General Managers, executives, engineering leaders, consultants, and vendors.
Ability to operate strategically across a diverse portfolio, balancing individual community needs with broader CH-R priorities while maintaining appropriate separation from routine property-level engineering responsibilities.
Regular portfolio travel and access to building mechanical and project areas are required.
Must be available to provide senior leadership during significant after-hours emergencies when necessary.

Nice To Haves

Relevant facilities, engineering, building operations, or project-management certifications and licenses preferred.
Experience with CMMS, BuildingLink, HotSOS, building automation systems, and related technologies preferred.

Responsibilities

Adheres to the annual budgeted expenses
Collaborating with accounting to complete the monthly financial report
Timely review and approval of all association expenses
Responsible for all processes and procedures for routine, preventative and emergency maintenance and repairs of the common area facility, systems and equipment
Ensure that all team members provide residents and guests with exceptional services
Ensure that the building’s physical, mechanical, electrical and plumbing systems are functioning efficiently.
Ensure that all required building and system inspections are completed in a timely fashion
Ensure the safety and security of all residents and team members
Ensure the security, cleanliness, and repair of all engineering department tools, equipment and safety features are in accordance of established procedures and budgets
Effectively manage a team including but not limited to recruiting, training, scheduling, and managing performance of housekeeping, concierge, and maintenance professionals
Able to work into the evening, nights, weekends, as required
Able to provide open and effective lines of communication and address issues or concerns in a prompt and efficient manner
Respond to after-hour calls as necessary
Reports and addresses unsafe conditions immediately
Provides overall direction, coordination and leadership for all departments in the property
Direct liaison to all community organizations, city officials, industry associations and public relations entities
Ensures all applicable standards, policies and procedures are fully implemented in all departments
Participates in preparation of the annual operating budget and financial plans which support the overall objectives of the property
Creates and monitors annual operating goals, addressing all the drivers (Financial, Resident, Infrastructure, and Learning and Growth)
Works with department leaders to meet or exceed established budgetary guidelines. Reviews and approves operating expenses.
Directs the accurate and on-time preparation, production and distribution of all required reports
Protects and enhances the value of all property assets through appropriate programs in maintenance, security, emergency preparedness, housekeeping and capital improvements
Analyzes resident feedback and discusses findings with department leaders. Institutes changes and upgrades in service as necessary
Promotes the property by building and maintaining an active and visible position in the local community and with industry partners
Provides timely formal assessment of individual team members in alignment with the performance review policy and procedures
Conducts training on job standards and areas of responsibility as needed

Benefits

Cellphone Allowance
Incentive Eligible
Get Paid Daily
Paid Time off & Holiday Pay
Medical, Dental, Vision, Disability, 401K
HSA/FSA Plans -with employer contribution
Referral Bonus
Discounted Lodging, Dining, Spa, Golf, and Retail
Employee Assistance Program “Columbia Cares”
Volunteer Opportunities
Committee Participation Opportunities
Task Force Work Opportunities
Online Learning Platform to Help You Grow!
Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)